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    I had my computer taken to a shop because i got a virus.  They formatted my hard drive and install windows XP like it used to be but it is telling me that it needs to be activated.  Now my problem is that i cannot loose my info and i cannot take the PC back to them because it was in another country.  My computer has a valid product key but seems not to be working.  When i try to change it or activate windows, the computer does not open up any window or anything.  Can anyone help me.?  Thank you

    Thursday, June 26, 2008 8:51 PM

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    Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

     

    Thursday, June 26, 2008 10:48 PM
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