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  • Question

  •  

    I GET MESSAGE AFTER SCAN THAT I HAVE:

    WORM:WIN32/MYDOOM

     

    TROJANDOWNLOADER:WIN32

     

    TROJANDROPPER:WIN32

     

    HOW CAN I GET RID OF THESE?  I SCAN THE MACHINE AND IT DOES NOT FIND THEM FOR ME TO DELETE./

     

    WOULD HOPE MACHINE COULD GET RID OF THEM ITS SELF BUT NO.

     

    HELP

     

    RICK

    Thursday, October 9, 2008 4:32 PM

Answers

  • Does the report indicate that these infection have been quarantined or does it indicate Quarantine Failed?

    If they are quarantined, open OneCare, change settings, Virus and Spyware tab, Quarantine button.

    If it says Quarantine Failed, see this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

     

    I'm moving this thread to the Anti-virus topic folder.

    -steve

    Thursday, October 9, 2008 5:22 PM
    Moderator

All replies

  • Does the report indicate that these infection have been quarantined or does it indicate Quarantine Failed?

    If they are quarantined, open OneCare, change settings, Virus and Spyware tab, Quarantine button.

    If it says Quarantine Failed, see this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

     

    I'm moving this thread to the Anti-virus topic folder.

    -steve

    Thursday, October 9, 2008 5:22 PM
    Moderator
  • hey Hobbshome

     

    To know more about what happened with these viruses can you send me the detailed logs.

    Logs can be found at

     

    Vista

    1. c:\ProgramData\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG)

     

    XP

    2.      c:\Documents and Settings\All Users\Application Data\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG) (This is if you have win xp)

     

    Note : These are hidden so you have to make sure that you enable show hidden files and folders

     

    Let me know if you face any problem in the above steps

     

    You can email  me the logs at

    montyj@microsoft.com

     

    Thanks

    Monty Jain[MSFT]

     

    Thursday, October 9, 2008 5:47 PM