Vista Home Premium Product Key Problem... RRS feed

  • Question

  • Hi, I had a serious virus on my laptop so I took it to the store to get it fixed and they backed my data up and reinstalled my windows off of the laptop. After a few days I started getting a pop up saying 'The Windows Home Premium Activation Key You Typed Is Not Valid'. Can you help?

    Diagnostic Report (1.9.0011.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-6JMV6-429H9-QPVT4
    Windows Product Key Hash: Cn3eZ02dZjgMeTBAPFDxRRNjRYY=
    Windows Product ID: 89578-OEM-7218811-93229
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {D19A9FC8-D62F-4BE1-8175-5865D3569B8A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Usr1\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D19A9FC8-D62F-4BE1-8175-5865D3569B8A}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QPVT4</PKey><PID>89578-OEM-7218811-93229</PID><PIDType>8</PIDType><SID>S-1-5-21-1688760255-982841354-2904531451</SID><SYSTEM><Manufacturer>DIXONSXP</Manufacturer><Model>Crestline+ICH8M</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>D3A91                         </Version><SMBIOSVersion major="2" minor="4"/><Date>20071023000000.000000+000</Date></BIOS><HWID>89313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGVISTA</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-188-193229-02-2057-6002.0000-3582009
    Installation ID: 005122194013969495022225833211448615575831635543745903
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: QPVT4
    License Status: Initial grace period
    Time remaining: 11040 minute(s) (7 day(s))

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      SSDT PmRef Cpu0Tst
      SSDT PmRef Cpu0Tst
      SSDT PmRef Cpu0Tst

    Saturday, January 16, 2010 1:48 AM


  • Hello woottsy,

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)


    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    Now, all computer manufacturers that pre-install Windows are required to include some way for the customer to reinstall Windows.  In the old days, they included a seprate CD, but now days they usually include the OEM recovery software on a partition on your omputer's hard drive.

    The store appears to have reinstalled your Windows using the COA SLP.  That is perfectly fine thing to do. However, if the store didn't use the OEM recovery software that came with your computer (or at least from the same manufacturer) it's possible that could cause this type of issue.  They may have even used Retail software, but Retail software will usually not even allow OEM Product keys to even be entered in.

     So, First off, what I would like you to do is compare the COA SLP key used to install your Windows (*****-*****-6JMV6-429H9-QPVT4) to the one listed on the sticker on the side or bottom of the computer. This is to ensure the store used the right key when they reinstalled. They most likely did use the right key, but check just in case.

     Next, try Activating by Phone. If you are unable to Activate by talking with the Automatic Phone Prompt, call back, but this time don't enter anything into the phone...this should force the Phone Prompt to transfer you to a Live Activation Rep.  The Rep should be able to help you get it Activated.

     Lastly, if you still can't get it Activated, go back to the store and have them redo it but using the Recovery Software that came with your computer or at least recovery software from the same manufacturer as your computer.

    I hope this helps,
    Darin MS

    • Marked as answer by Darin Smith MS Monday, January 18, 2010 11:38 PM
    • Unmarked as answer by Darin Smith MS Monday, January 18, 2010 11:38 PM
    • Proposed as answer by Darin Smith MS Monday, January 18, 2010 11:38 PM
    • Marked as answer by Darin Smith MS Thursday, January 21, 2010 11:09 PM
    Monday, January 18, 2010 11:37 PM