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Vista Home Premium Product Key Problem...

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Hi, I had a serious virus on my laptop so I took it to the store to get it fixed and they backed my data up and reinstalled my windows off of the laptop. After a few days I started getting a pop up saying 'The Windows Home Premium Activation Key You Typed Is Not Valid'. Can you help?

Diagnostic Report (1.9.0011.0):

-----------------------------------------

WGA Data-->

Validation Status: Genuine

Validation Code: 0

Cached Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-6JMV6-429H9-QPVT4

Windows Product Key Hash: Cn3eZ02dZjgMeTBAPFDxRRNjRYY=

Windows Product ID: 89578-OEM-7218811-93229

Windows Product ID Type: 8

Windows License Type: COA SLP

Windows OS version: 6.0.6002.2.00010300.2.0.003

ID: {D19A9FC8-D62F-4BE1-8175-5865D3569B8A}(3)

Is Admin: Yes

TestCab: 0x0

WGA Version: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows Vista (TM) Home Premium

Architecture: 0x00000000

Build lab: 6002.vistasp2_gdr.090803-2339

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

WGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Users\Usr1\AppData\Local\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{D19A9FC8-D62F-4BE1-8175-5865D3569B8A}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QPVT4</PKey><PID>89578-OEM-7218811-93229</PID><PIDType>8</PIDType><SID>S-1-5-21-1688760255-982841354-2904531451</SID><SYSTEM><Manufacturer>DIXONSXP</Manufacturer><Model>Crestline+ICH8M</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>D3A91 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071023000000.000000+000</Date></BIOS><HWID>89313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGVISTA</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.0.6002.18005

Name: Windows(TM) Vista, HomePremium edition

Description: Windows Operating System - Vista, OEM_COA_SLP channel

Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 89578-00144-188-193229-02-2057-6002.0000-3582009

Installation ID: 005122194013969495022225833211448615575831635543745903

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

Partial Product Key: QPVT4

License Status: Initial grace period

Time remaining: 11040 minute(s) (7 day(s))

HWID Data-->

HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJRUDXKCvmzurEaDBgx0JMK1Qjny9MDvuqAWB6xWKoU=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20000

OEMID and OEMTableID Consistent: yes

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC DSGLTD DSGVISTA

  FACP DSGLTD DSGVISTA

  HPET DSGLTD DSGVISTA

  BOOT DSGLTD DSGVISTA

  MCFG DSGLTD DSGVISTA

  APIC DSGLTD DSGVISTA

  SLIC DSGLTD DSGVISTA

  SSDT PmRef Cpu0Tst

  SSDT PmRef Cpu0Tst

  SSDT PmRef Cpu0Tst

Saturday, January 16, 2010 1:48 AM

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Hello woottsy,

Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

B) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

Now, all computer manufacturers that pre-install Windows are required to include some way for the customer to reinstall Windows. In the old days, they included a seprate CD, but now days they usually include the OEM recovery software on a partition on your omputer's hard drive.

The store appears to have reinstalled your Windows using the COA SLP. That is perfectly fine thing to do. However, if the store didn't use the OEM recovery software that came with your computer (or at least from the same manufacturer) it's possible that could cause this type of issue. They may have even used Retail software, but Retail software will usually not even allow OEM Product keys to even be entered in.

So, First off, what I would like you to do is compare the COA SLP key used to install your Windows (*****-*****-6JMV6-429H9-QPVT4) to the one listed on the sticker on the side or bottom of the computer. This is to ensure the store used the right key when they reinstalled. They most likely did use the right key, but check just in case.

Next, try Activating by Phone. If you are unable to Activate by talking with the Automatic Phone Prompt, call back, but this time don't enter anything into the phone...this should force the Phone Prompt to transfer you to a Live Activation Rep. The Rep should be able to help you get it Activated.

Lastly, if you still can't get it Activated, go back to the store and have them redo it but using the Recovery Software that came with your computer or at least recovery software from the same manufacturer as your computer.

I hope this helps,
Darin MS
- Marked as answer by Darin Smith MS Monday, January 18, 2010 11:38 PM
- Unmarked as answer by Darin Smith MS Monday, January 18, 2010 11:38 PM
- Proposed as answer by Darin Smith MS Monday, January 18, 2010 11:38 PM
- Marked as answer by Darin Smith MS Thursday, January 21, 2010 11:09 PM
Monday, January 18, 2010 11:37 PM

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Vista Home Premium Product Key Problem...

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