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Response Group Contact Issue RRS feed

  • Question

  • I created a response group using rgscot.exe. The call was not working as expected so I went looking for the contact in AD. It is nowhere to be found. I found a post that said it should be in AD in System - Microsoft - RTC Service - Application Contacts. However, the RTC Service container is not there. I remember during the deployment being asked the question where I would like to store the config and I chose the configuration container. So I opened adsiedit and found the container there but with no contact.

    I know the contact exists because the line uri is active. also when I try to create another ad user with that same uri, it tells me it already exists. Can anyone offer some advise? Thanks in advance.
    Friday, September 25, 2009 5:41 PM

Answers

  • Use rgscot.exe to delete the current contact
    http://technet.microsoft.com/en-us/library/dd425139(office.13).aspx

    rgscot.exe /Delete /PrimaryUri

    - Belgian Unified Communications Community : http://www.pro-exchange.be -
    Friday, September 25, 2009 8:33 PM
  • hi
    You can use the search tool in the ADUC,
    the procuce is below:
    start -> administrative tool -> ADUC -> left click the Find objects in Active Directoy Domain Service -> set the find=default and set the in=entire directory and set "name"=ContactName(that you have created) -> find now
    You all find the contact then.

    Regards!
    Thursday, October 8, 2009 2:43 AM
    Moderator
  • Hi
    The contacts you create can be found in the ‘Application Contacts’ container in AD. Its DN is typically/by default something like

     

    CN=Application Contacts,CN=RTC Service,CN=Services,CN=Configuration,DC=contoso,DC=com

    or

    CN=Application Contacts,CN=RTC Service,CN=System,DC=contoso,DC=com

     

    but that depends on which partition you have chosen to install OCS in AD initially.


    Regards! 

    Thursday, October 8, 2009 9:04 AM
    Moderator

All replies

  • Use rgscot.exe to delete the current contact
    http://technet.microsoft.com/en-us/library/dd425139(office.13).aspx

    rgscot.exe /Delete /PrimaryUri

    - Belgian Unified Communications Community : http://www.pro-exchange.be -
    Friday, September 25, 2009 8:33 PM
  • hi
    You can use the search tool in the ADUC,
    the procuce is below:
    start -> administrative tool -> ADUC -> left click the Find objects in Active Directoy Domain Service -> set the find=default and set the in=entire directory and set "name"=ContactName(that you have created) -> find now
    You all find the contact then.

    Regards!
    Thursday, October 8, 2009 2:43 AM
    Moderator
  • Hi
    The contacts you create can be found in the ‘Application Contacts’ container in AD. Its DN is typically/by default something like

     

    CN=Application Contacts,CN=RTC Service,CN=Services,CN=Configuration,DC=contoso,DC=com

    or

    CN=Application Contacts,CN=RTC Service,CN=System,DC=contoso,DC=com

     

    but that depends on which partition you have chosen to install OCS in AD initially.


    Regards! 

    Thursday, October 8, 2009 9:04 AM
    Moderator
  • I am storing the info in the configuration container. However, under Application Contacts there are only random CNs like CN={4CE56946-6797-4BB3-8B12-E68E96C0FE56}, not the name off the actual contact.
    Monday, October 19, 2009 5:13 PM