Outlook 2007 shown as "Not Avaliable" in Office Basic 2007 install RRS feed

  • Question


    I am unable to resolve an installation issue with OfficeBasic. I have OEM software which I recieved an a free upgrade from Office 2003 since I purchased my PC just prior to the Office 2007 release.


    When I attempt to install it, I can install all of the components except for Outlook 2007.  This is shown as "Not Avaliable" with a red X.  All of the other components install correctly and work correctly.  When I did the validation procedure in the FAQ section it seemed to work as well.


    Any assistance would be greatly appreciated.  I have had this issue for over a year and this site seems to be the first thing I have found that may actually solve this issue.


    Thank you,


    Thursday, March 27, 2008 9:28 PM


All replies

  • Should have included this the first time.


    Diagnostic Report (1.7.0069.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    ID: {59EF970B-ABB8-410A-BD7D-0250119DB2B7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A
    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{59EF970B-ABB8-410A-BD7D-0250119DB2B7}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1013569702-1249194075-1375598061</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.4.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070330000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>F0C6360F01841D7A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DXP061</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>BE4BB4D0058272A</Val><Hash>RJKGuDdQTiXwSvFlaz5sxOGP1h8=</Hash><Pid>73102-OEM-5691743-56588</Pid><PidType>6</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>C0A213124683968</Val><Hash>0UAGN6HZ4c3FVJ//Bs1FE39ZDpY=</Hash><Pid>89451-OEM-6618061-81639</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 
    Thursday, March 27, 2008 9:37 PM

    Hello RoanokeDad,


      This forum is for the support of Office Validation and Activation issue. I suggest reposting your question in one of the Office Newsgroups http://www.microsoft.com/office/community/en-us/default.mspx?d=1 or or go to http://support.microsoft.com for additional support options. (Support for install issues is usually at no cost)


    Darin Smith

    WGA Forum Manager 

    Thursday, March 27, 2008 9:46 PM
  • Sounds like maybe the older version of Office you have didn't include Outlook and therefore you cannot upgrade it. 


    Friday, May 9, 2008 9:35 PM