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Computer says I am validated, but still receive non validated pop up RRS feed

  • Question

  • Today I began receiving pop up messages that my version of windows was not validated. As I have not made any hardware changes, and I have been using a validated version of windows for over a year I suspected malware.

    Here is image showing my version is activated:  http://i.imgur.com/DSfTeue.jpg

    I ran malwarebytes, which found nothing wrong.

    I then went to the "official' validation link (  https://www.microsoft.com/genuine/validate/ ) which looks odd to me ( broken CSS, not secure site ). I have included a picture here: http://imgur.com/33O1lYX

    However if I allow insecure data, the page looks ok. I see a page that says:

    Validation Status: Action Required

    and I download this file: https://www.microsoft.com/genuine/downloads/GenerateHTA.aspx?displaylang=en&page=avsValidate

    I receive this message in a pop up window: 

    Windows could not be validated as genuine

    http://imgur.com/xKy8WlM

    Please note the poor layout on the page, the windows logo looks odd, etc.

    Here is the dump from MGAD diagnostics:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-89MXB-9YHW6-FX9W8
    Windows Product Key Hash: Vb8zoRr2QHHaKeJrCy72/LNdvFI=
    Windows Product ID: 00371-OEM-9044227-70453
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {2CD83F53-2EB8-47B6-8F75-D840B16390DE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150525-0603
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2CD83F53-2EB8-47B6-8F75-D840B16390DE}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FX9W8</PKey><PID>00371-OEM-9044227-70453</PID><PIDType>3</PIDType><SID>S-1-5-21-1597655916-3798772890-1427944724</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0301</Version><SMBIOSVersion major="2" minor="6"/><Date>20110916000000.000000+000</Date></BIOS><HWID>61B80600018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>432A99064C04D86</Val><Hash>hGXQRJCu4H/7h57h4fiqAjYyLvE=</Hash><Pid>89388-707-1394623-65038</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>29CC360C2CA3D86</Val><Hash>IkAg7toOe0ZurJeLFCUR8gWdE68=</Hash><Pid>89403-707-1702013-63857</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-442-270453-02-1033-7601.0000-0492014
    Installation ID: 018875321001802062743570440556464021159422303080658266
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FX9W8
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/8/2016 3:51:42 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 5:8:2016 15:44
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: PAAAAAAAAQABAAIAAgAEAAAABQABAAEAHKJIPhpdeMxEQcYQrIswurR3lIi4du12dNzgGlSN6Kn01y5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC

    Sunday, May 8, 2016 10:52 PM

Answers

All replies

  • Please attempt all validation-requiring interactions with the MS web site using Internet Explorer - Firefox in particular does not play well with ActiveX controls that are required for the validation process to work properly.

    Attempt validation using Internet Explorer at www.microsoft.com/genuine/validate

    The post a new MGADiag report using the proper Windows 7-compatible version of MGADiag - with luck we'll be able to see what's wrong then.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, May 9, 2016 3:55 PM
    Moderator
  • Hi,

    Sorry if I wasn't clear - I had tried using Internet Explorer and also had problems. I followed your instructions and attempted to validate again. Images of the process are in this album http://imgur.com/a/kLZgn

    COA: Windows 7 Pro x15-53897

    I downloaded MGADiag tool using the link you provided.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-89MXB-9YHW6-FX9W8
    Windows Product Key Hash: Vb8zoRr2QHHaKeJrCy72/LNdvFI=
    Windows Product ID: 00371-OEM-9044227-70453
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {2CD83F53-2EB8-47B6-8F75-D840B16390DE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150525-0603
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2CD83F53-2EB8-47B6-8F75-D840B16390DE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FX9W8</PKey><PID>00371-OEM-9044227-70453</PID><PIDType>3</PIDType><SID>S-1-5-21-1597655916-3798772890-1427944724</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0301</Version><SMBIOSVersion major="2" minor="6"/><Date>20110916000000.000000+000</Date></BIOS><HWID>61B80600018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>432A99064C04D86</Val><Hash>hGXQRJCu4H/7h57h4fiqAjYyLvE=</Hash><Pid>89388-707-1394623-65038</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>29CC360C2CA3D86</Val><Hash>IkAg7toOe0ZurJeLFCUR8gWdE68=</Hash><Pid>89403-707-1702013-63857</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-442-270453-02-1033-7601.0000-0492014
    Installation ID: 018875321001802062743570440556464021159422303080658266
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FX9W8
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/9/2016 12:19:25 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 5:9:2016 12:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: PAAAAAAAAQABAAIAAgAEAAAABQABAAEAHKJIPhpdeMxEQcYQrIswurR3lIi4du12dNzgGlSN6Kn01y5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC


    Monday, May 9, 2016 7:36 PM
  • I see that several files are marked as File Mismatch / Tampered. Is it possible for me to replace these files from my original DVD? Would that resolve the issue?
    Monday, May 9, 2016 7:56 PM
  • Download and install the Intel® Rapid Storage Technology (Intel® RST) RAID Driver and then restart your PC two (2) times.  Let us know if this resolved your problem.

    Carey Frisch

    Monday, May 9, 2016 8:50 PM
    Moderator
  • what is the appropriate way to install these drivers. Normally I would uninstall/delete the old ones, and then do a hardware scan in the device manager. I would then point towards the new drivers.

    Please advise.


    edit: I do not have any intel drivers currently installed under :Storage Controllers" on device manager.
    Tuesday, May 10, 2016 12:13 AM
  • On the left side of the Intel web page, download "SetupRST.zip". Click on the file SetupRST file to unzip. Next, click on the unzipped Setup.RST file to install.

    Carey Frisch



    Tuesday, May 10, 2016 3:11 AM
    Moderator
  • Hi, I receive an error "Platform is not supported".
    Tuesday, May 10, 2016 4:40 AM
  • How can I receive updates via email when this thread is updated?  I don't see any subscribe features.
    Tuesday, May 10, 2016 4:40 AM
  • The option for email responses is in your Profile pages (somewhere!)

    I rather suspect that your motherboard is an AMD-based one?

    If so - try this fix...

    Please run the following commands in an Elevated Command Prompt

     

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC

     

    once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by J c d 12345 Wednesday, May 11, 2016 6:43 PM
    Tuesday, May 10, 2016 7:00 AM
    Moderator
  • Not running AMD processor:

    Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)

    I read that my motherboard might not be able to use the latest intel drivers, it is an ASUS p8z68-v pro/gen3. Anyway, I might have screwed things up. I uninstalled an older KBKB 3004394 as I read that caused a bunch of validation issues, and went to reinstall it. Once I did that I had like 70 updates to install, and most of them failed. 64 important updates available... but they when I try to install them it just hang at 0%. 

    good times!

    Question: I'm not using raid drivers, can I just delete the "tampered" files? Would that resolve this issue?



    Tuesday, May 10, 2016 10:55 AM
  • From the sound of it,the KB3004394 update was the root of your problem.

    Try the solution I posted in my previous response - it should reset things so that updates bwork properly again.

    Either way, post a new MGADiag report afterwards,


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, May 10, 2016 11:37 AM
    Moderator
  • Tuesday, May 10, 2016 4:39 PM
    Moderator
  • Carey, I can't quote your comment because of reasons. However, this enabled me to update my drivers - thank you! I ran MGADiag afterwards, and while some files were still marked as Tampered, there were less than before. At this point I followed this suggestion

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC

    And I am now validated!

    I am still having some update issues - should I pursue that here, or start a new thread?

    I seriously appreciate the help, it was far beyond my ability to resolve alone.

    Wednesday, May 11, 2016 6:34 AM
  • From the sound of it,the KB3004394 update was the root of your problem.

    Try the solution I posted in my previous response - it should reset things so that updates bwork properly again.

    Either way, post a new MGADiag report afterwards,


    Noel Paton | Nil Carborundum Illegitemi


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-89MXB-9YHW6-FX9W8
    Windows Product Key Hash: Vb8zoRr2QHHaKeJrCy72/LNdvFI=
    Windows Product ID: 00371-OEM-9044227-70453
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {2CD83F53-2EB8-47B6-8F75-D840B16390DE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150525-0603
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2CD83F53-2EB8-47B6-8F75-D840B16390DE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FX9W8</PKey><PID>00371-OEM-9044227-70453</PID><PIDType>3</PIDType><SID>S-1-5-21-1597655916-3798772890-1427944724</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0301</Version><SMBIOSVersion major="2" minor="6"/><Date>20110916000000.000000+000</Date></BIOS><HWID>61B80600018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>432A99064C04D86</Val><Hash>hGXQRJCu4H/7h57h4fiqAjYyLvE=</Hash><Pid>89388-707-1394623-65038</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>29CC360C2CA3D86</Val><Hash>IkAg7toOe0ZurJeLFCUR8gWdE68=</Hash><Pid>89403-707-1702013-63857</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-442-270453-02-1033-7601.0000-0492014
    Installation ID: 018875321001802062743570440556464021159422303080658266
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FX9W8
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/10/2016 11:28:31 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:9:2016 17:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PAAAAAAAAQABAAIAAgAEAAAABQABAAEAHKJIPhpdeMxEQcYQrIswurR3lIi4du12dNzgGlSN6Kn01y5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC

    Wednesday, May 11, 2016 6:35 AM
  • The report is fine now - you shouldn't be seeing any more validation problems.

    Are you still having problems with updates after resetting the CATROOT2 folder?

    What error messages are you getting?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, May 11, 2016 8:42 AM
    Moderator
  • yes, updates are hanging with both regular update and the Windows Update Standalone Installer

    I ran a windows update troubleshooter WindowsUpdateDiagnostic.digicab which fixed some issues, but shows these unfixed issues:

    1) Threw an error 0x8024001e

    2) http://imgur.com/frWbSLn

    I am in the process of running a full MSE scan. I ran a malwarebytes scan yesterday.

    Earlier today I was able to run the windows readiness update tool ( before resetting CATROOT2 ) and it shows problems with 3 files, but I can't seem to find that log now, which is weird. All i see is the CBS.log file, not the one that showed which .dll has a problem.

    Wednesday, May 11, 2016 9:13 AM
  • ----> Windows Update Forum

    Carey Frisch

    Wednesday, May 11, 2016 4:23 PM
    Moderator
  • Thanks, I will post there! Thank you again for all your help!!!

    Best,

    Justin

    Wednesday, May 11, 2016 6:44 PM