crm2013 onPrem: howto remove queueitem from queue by workflow RRS feed

  • Question

  • Hi all,

    can i remove a queueitem from queue by workflow?

    What i wanna do is:
    If a queueitem is choosen by a user or assigned to a user, i want to remove the item from queue automatically.

    How is this possible.

    thx, greets peb

    Friday, April 10, 2015 1:26 PM

All replies

  • I think you can write a workflow on the Queue Item entity, trigger when the Worked by changes, check if it contains data(assigned to some user), update the queue item by clearing the queue field.

    I have actually tested the OOB functionality by assigning it to my self(select the queue item, click on pick), you have an option to "Also remove the item from queue". if you select this, it is deleting the queue item as well. 

    Hope this helps.

    Regards Jeevan Please vote for me if you find the answer is useful.

    Friday, April 10, 2015 1:53 PM
  • Hi Peb,

    Unfortunately you cant remove or delete the queue item using a system workflow. However you can write a workflow to change the status of the queue item, change it to inactive.

    For removing from the queue you will have to write a custom workflow.

    Hope it helps!

    Regards, Abhishek Bakshi If you find this post helpful then please Vote as Helpful and Mark As Answer. Check my blog on https://mydynamicscrmblog.wordpress.com/

    Friday, April 10, 2015 3:01 PM