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XP Pro invalid key Dell OEM RRS feed

  • Question

  • Hi
    My PC needs a rebuild due to infections of spyware and the likes.  I have a genuine OEM key with the correct holograms etc.  I believe the PC was installed with Dell OEM disks which have long.  Dell have been very unhelpful in not providing OEM disks.  I have genuine msdn installation disks which obviously require a product key, but the product key on my PC comes up as invalid.  How can I get MS to activate my key so I can install and get going again?
    Any help or ideas

    Cheers


    (I think the way to go is virtual box afterwards so I can blow away images without having to do a rebuild each time it gets those nasties)

    Thursday, April 9, 2009 6:51 PM

Answers

All replies

  • Hello Tuckleyn,


    Thank you for posting in our WGA Forums today :-). Is your computer a Dell system or a different computer? Tuckleyn if your computer is a Dell system please contact Dell Technical Service and request them to send you the Recovery Media Disc. Also if you have not reimaged your system there may still be a hidden partion on your hard drive which has the original reimage software. Below I will provide you with Dell contact information. Should the information change we aren't responsible for any of the changes. 


    Welcome To Dell Support http://support.dell.com/support/index.aspx?c=us&l=en&s=gen

    Dell Community Forums

    http://en.community.dell.com/

    Request Backup Discs

    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1


    Should you have difficulities with getting your software replaced please contact the Microsoft Supplemental Team and ask how you may replace Microsoft Software.

    See the following Knowledge Base (KB) article:

    KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals

    http://support.microsoft.com/default.aspx/kb/326246



    Take care,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, April 9, 2009 10:41 PM
  • Hi

    Dell wont supply me with the disks.  The ownership that they have on their database does not match the information I gave.  The equipment was bought by the company I worked for which was taken over by a large American Bank then closed down, hence the equipment sale.  I have proof of ownership but Dell wont accept this and you cant get to talk to a real person in Europe.  It is so difficult to get you legal copy of the OS working I see why people go you pirated copies
    Friday, April 10, 2009 8:04 AM
  • If your MSDN disc for Windows XP Professional includes SP3, then you can install without entering any product key.  After installation is completed, you can enter your Dell OEM product key using the Windows Product Key Update Tool: http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx
    Carey Frisch
    Friday, April 10, 2009 4:04 PM
    Moderator
  • Hello tuckleyn,

    You may have success with this Dell form:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/international_ownership_transfer_form1?c=us&cs=19&l=en&s=dhs&redirect=1

    Have a look in the right hand column on the above page for links with more detailed info.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Wednesday, April 15, 2009 5:46 PM
    Friday, April 10, 2009 4:32 PM