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Cannot add another computer to Live One care RRS feed

  • Question

  • Why can't I add a computer to my Liveone subscription. I install it and after I sign in it tells me on need a subscription. I have done everything the "help"  area tells me AND it still does not work. !!!!!

     

    Saturday, January 12, 2008 3:32 AM

Answers

  • If you are being prompted to buy OneCare during activation on your second PC you are likely not using the *same* LiveID as you used on the 1st computer. Open OneCare on PC1 and click on Help/About to see the Subscription ID. That is your LiveID that you need to activate with.

    f you don't see the subscription ID on PC#1 and don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the additional computer install.

    -steve

     

    Saturday, January 12, 2008 3:36 AM
    Moderator