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  • Question

  • we are told our copy of windows xp , which was preinstalled by the manufacturor when we purchased the computer 2 years ago, is not genuine, the product key on the bottom of the computer does not match?????

    Wednesday, December 19, 2007 5:11 PM

Answers

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

     

    Thursday, December 20, 2007 2:49 AM
    Moderator

All replies

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

     

    Thursday, December 20, 2007 2:49 AM
    Moderator
  • Hello JuJubee11

     

    Can you provide me with the last 15 digits of the product key that is located on the Certificate of Authenticiation (COA) sticker?  In turn I will be able to test the key and check the status for you. 

    Next, please visit http://www.microsoft.com/resources/howtotell/default.aspx?displaylang=en .   


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does the installed Operating System currently on your Dell match what the COA says? 
    3. Does it read "OEM Software" or "OEM Product" in black lettering?
    4. Or, does it have the computer manufacturer's name in black lettering?
    5. DO NOT post the Product Key.
    6. Please also provide a short description of the issue you are experiencing
    .

     

    Do you have any detailed information from whom you purchased the computer from? I would like to assist you. 

    Please provide me with any and all information such as:

     

    -  Person's name or company the seller. 

    -  Website and/or email of the person or company

    -  Any phone numbers

     

     

    You may attempt to change the product key using what is on the COA sticker but right now we can not be sure if that key will work or if that key is genuine.  Please click on this link; http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx in order to receive detailed instructions for updating and using the Product Key (PK) Update Utility. Next you will be required to select the Windows version currently installed on your system. The PK utility was designed to update the non-genuine key previously used to activate XP and/or Vista with a known good key.

     

    If the non-genuine installation of XP is not too "hacked and cracked" the utility should be able to make Windows genuine.  If you have antivirus, antispyware, or firewall programs installed, please make sure these programs are set to allow the product key update utility to have full access to the internet so it may perform correctly. Please post back to tell us if it worked for you.

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Thursday, December 20, 2007 9:00 PM