I went to load a printer driver from the CD and it broke coming out of the case.
I have the "Certificate of Authenticity". How do I get a replacement?Here is the validation report requested in a similar post:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Validation unsupported OS
Validation Code: 6
Cached Validation Code: N/A
Windows Product Key: *****-*****-VK6JX-VVCBC-CDHMT
Windows Product Key Hash: CTGkZo5UnKAU6fHIP0Z+i1zqzrQ=
Windows Product ID: 76588-OEM-5100636-88959
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: 5.2.3790.2.00010100.2.0.000
ID: {85DB7B89-3928-4204-873D-4BDE0048E1CD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A
Version: N/A
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 111 Unsupported OS
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{85DB7B89-3928-4204-873D-4BDE0048E1CD}</UGUID><Version>1.9.0027.0</Version><OS>5.2.3790.2.00010100.2.0.000</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CDHMT</PKey><PID>76588-OEM-5100636-88959</PID><PIDType>0</PIDType><SID>S-1-5-21-4169737037-283505339-135142069</SID><SYSTEM><Manufacturer>System
manufacturer</Manufacturer><Model>P5K</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0603 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070703******.******+***</Date></BIOS><HWID>F81832770184BA7B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific
Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App
Id="01" Version="10" Result="1132618542"/><App Id="02" Version="10" Result="1433698"/><App Id="03" Version="10" Result="1433488"/><App Id="04"
Version="10" Result="2103596584"/><App Id="05" Version="10" Result="459076"/><App Id="06" Version="10" Result="1433492"/><App Id="07" Version="10"
Result="2103597266"/><App Id="08" Version="10" Result="2804"/><App Id="09" Version="10" Result="8028"/><App Id="0A" Version="10" Result="1433504"/><App
Id="0B" Version="10" Result="1433556"/><App Id="0C" Version="10" Result="2103597188"/><App Id="0D" Version="10" Result="8028"/><App Id="0E"
Version="10" Result="10832"/><App Id="0F" Version="10" Result="2804"/><App Id="10" Version="10" Result="21364"/><App Id="11" Version="10"
Result="458752"/><App Id="12" Version="10" Result="1433672"/><App Id="13" Version="10" Result="-4"/><App Id="14" Version="10" Result="2"/><App
Id="15" Version="10" Result="526140"/><App Id="16" Version="10" Result="1433620"/><App Id="17" Version="10" Result="2103613867"/><App Id="18"
Version="10" Result="1433576"/><App Id="19" Version="10" Result="526140"/><App Id="1A" Version="10" Result="1"/><App Id="1B" Version="10"
Result="1433604"/><App Id="1C" Version="10" Result="2103596849"/><App Id="1D" Version="10" Result="466780"/><App Id="1E" Version="10" Result="-1072365560"/><App
Id="20" Version="10" Result="1433728"/><App Id="21" Version="10" Result="2"/><App Id="22" Version="10" Result="1433704"/><App Id="23" Version="10"
Result="-1072365560"/><App Id="25" Version="10" Result="2130567168"/><App Id="26" Version="10" Result="2130563072"/><App Id="27" Version="10" Result="1433636"/><App
Id="28" Version="10" Result="2103598098"/><App Id="29" Version="10" Result="1433672"/><App Id="2A" Version="10" Result="1433728"/><App Id="2B"
Version="10" Result="1433708"/><App Id="2C" Version="10" Result="1433632"/><App Id="2D" Version="10" Result="466780"/><App Id="2F" Version="10"
Result="1433712"/><App Id="30" Version="10" Result="2103597592"/><App Id="31" Version="10" Result="1433672"/><App Id="32" Version="10" Result="1433728"/><App
Id="33" Version="10" Result="1433708"/><App Id="34" Version="10" Result="1433704"/><App Id="35" Version="10" Result="1433812"/><App Id="36"
Version="10" Result="1434016"/><App Id="38" Version="10" Result="24"/><App Id="39" Version="10" Result="3"/><App Id="3B" Version="10" Result="2"/><App
Id="3C" Version="10" Result="3"/><App Id="3D" Version="10" Result="2"/><App Id="3E" Version="10" Result="1"/><App Id="3F" Version="10"
Result="-194488364"/><App Id="41" Version="10" Result="2804"/><App Id="42" Version="10" Result="1433908"/><App Id="43" Version="10" Result="2103599809"/><App
Id="44" Version="10" Result="3"/><App Id="46" Version="10" Result="466780"/><App Id="47" Version="10" Result="1433848"/><App Id="48" Version="10"
Result="1433748"/><App Id="49" Version="10" Result="2104099680"/><App Id="4A" Version="10" Result="2103599903"/><App Id="4B" Version="10" Result="64"/><App
Id="62" Version="10" Result="1433952"/><App Id="64" Version="10" Result="1310738"/><App Id="65" Version="10" Result="2130566144"/><App Id="67"
Version="10" Result="1433912"/><App Id="68" Version="10" Result="2103598810"/><App Id="69" Version="10" Result="131072"/><App Id="6A" Version="10"
Result="1433900"/><App Id="6B" Version="10" Result="1433900"/><App Id="6C" Version="10" Result="1433900"/><App Id="6D" Version="10" Result="2"/><App
Id="6E" Version="10" Result="2"/><App Id="72" Version="10" Result="21082"/><App Id="73" Version="10" Result="1434268"/><App Id="74" Version="10"
Result="1434068"/><App Id="75" Version="10" Result="1434268"/><App Id="76" Version="10" Result="2103599568"/><App Id="77" Version="10" Result="1433968"/><App
Id="79" Version="10" Result="1434492"/><App Id="7A" Version="10" Result="2103599669"/><App Id="7C" Version="10" Result="2104099680"/><App Id="7F"
Version="10" Result="8388608"/><App Id="80" Version="10" Result="1434104"/><App Id="81" Version="10" Result="1434324"/><App Id="84" Version="10"
Result="1434332"/><App Id="87" Version="10" Result="1434380"/><App Id="8A" Version="10" Result="1310738"/><App Id="8B" Version="10" Result="2130566144"/><App
Id="9B" Version="10" Result="2097152"/><App Id="9C" Version="10" Result="1434232"/><App Id="9D" Version="10" Result="1434232"/><App Id="9E"
Version="10" Result="1434232"/><App Id="9F" Version="10" Result="32"/><App Id="A0" Version="10" Result="32"/><App Id="B7" Version="10" Result="2103615036"/><App
Id="B8" Version="10" Result="21082"/><App Id="B9" Version="10" Result="1433540"/><App Id="BA" Version="10" Result="1"/><App Id="BB" Version="10"
Result="1438572"/><App Id="BC" Version="10" Result="2103570968"/><App Id="BD" Version="10" Result="2103592744"/><App Id="BE" Version="10" Result="-1"/><App
Id="BF" Version="10" Result="2103592737"/><App Id="C0" Version="10" Result="16417"/><App Id="C1" Version="10" Result="-1073741809"/><App Id="C3"
Version="10" Result="1434492"/><App Id="C6" Version="10" Result="1434292"/><App Id="C7" Version="10" Result="2103595280"/><App Id="C8" Version="10"
Result="2103595287"/><App Id="CA" Version="10" Result="1434492"/><App Id="CC" Version="10" Result="21082"/><App Id="CD" Version="10" Result="1434252"/><App
Id="CE" Version="10" Result="2103602464"/><App Id="CF" Version="10" Result="1434400"/><App Id="D0" Version="10" Result="2103570968"/><App Id="D1"
Version="10" Result="2103595296"/><App Id="D2" Version="10" Result="-1"/><App Id="D3" Version="10" Result="2103595287"/><App Id="D4" Version="10"
Result="2103602931"/><App Id="D5" Version="10" Result="1"/><App Id="D6" Version="10" Result="85721231"/><App Id="D7" Version="10" Result="2103602870"/><App
Id="D9" Version="10" Result="2103602251"/><App Id="DA" Version="10" Result="2"/><App Id="DB" Version="10" Result="1310738"/><App Id="DC" Version="10"
Result="2130566144"/><App Id="E5" Version="10" Result="85721231"/><App Id="E6" Version="10" Result="4194304"/><App Id="E7" Version="10" Result="2130566144"/><App
Id="E8" Version="10" Result="1449736"/><App Id="E9" Version="10" Result="1434324"/><App Id="EB" Version="10" Result="18227616"/><App Id="EC"
Version="10" Result="1434312"/><App Id="EE" Version="10" Result="1434504"/><App Id="EF" Version="10" Result="2103570968"/><App Id="F0" Version="10"
Result="2103602592"/><App Id="F1" Version="10" Result="-1"/><App Id="F2" Version="10" Result="2103602870"/><App Id="F3" Version="10" Result="2103602275"/><App
Id="F4" Version="10" Result="1"/><App Id="F5" Version="10" Result="1"/><App Id="F7" Version="10" Result="1434548"/><App Id="F8" Version="10"
Result="1434492"/><App Id="F9" Version="10" Result="1434520"/><App Id="FA" Version="10" Result="2102262918"/><App Id="FB" Version="10" Result="1"/><App
Id="FD" Version="10" Result="1434548"/><App Id="FE" Version="10" Result="2102262934"/><App Id="00" Version="11" Result="2130566144"/><App Id="01"
Version="11" Result="2"/><App Id="03" Version="11" Result="2"/><App Id="04" Version="11" Result="3"/><App Id="05" Version="11" Result="2103443456"/><App
Id="06" Version="11" Result="1434468"/><App Id="07" Version="11" Result="887401765"/><App Id="08" Version="11" Result="1435648"/><App Id="09"
Version="11" Result="2102233568"/><App Id="0A" Version="11" R
Licensing Data-->
N/A
Windows Activation Technologies-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
N/A
