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One care Stop Working??? RRS feed

  • Question

  • This big bang .. .. when u start yours computer and bang One care not working ... this happen 2 time with me .. i use last 2 year but no problem but ... now 2 times ... i call support .. they say.... this is Vista problem i call Vista tech support not fix..so finaly i do factory restore that HP give with computer i lost every things ...Help me out IT IS ONE CARE is realy CARE ?????/ 

    Monday, November 3, 2008 3:47 AM

Answers

  • When OneCare refuses to start, it often means that a supporting service has failed, the system date and time are incorrect, or a component has become corrupt. OneCare support should not be referring you to Vista support unless they have diagnosed that it is a Vista problem. The question would, of course, be -- what has changed, causing the problem. Since you have reloaded Windows, it is impossible to say what the problem may have been due to.

    If it happens again, post the details back here, including a support case ID, if you are not being helped by OneCare support.

    -steve

     

     

    Monday, November 3, 2008 7:43 PM
    Moderator