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Product Key Typed is Already in Use RRS feed

  • Question

  • Yesterday, I turned on this laptop (HP Pavilion dv6500) with Windows Vista Home Premium 32 to find a blank desktop (no start, icons or background) but was prompted for my product key because Windows detected an unauthorized change (Could it be a virus? I didn't do anything). I used the key on the bottom of the laptop and for yesterday to today I've gotten different responses:

    Yesterday I got an error 0xC004E003 when trying to activate
    Today I get invalid key and right now I get key is already in use when trying to activate
    "This copy of Windows is not genuine" is on the lower right

    I used the phone activation but recieved an error. I also talked to a representative who confirmed my key is valid

    I can get to explorer.exe through Internet Explorer File>Open and right click to explore but the start and icons only appear until I restart, then they are gone again. Task Manager is also disabled. I tried the registry value but that didn't work. Is that related to the validation problem or is that another whole thing?

    Thanks for any help (hope I didn't leave anything out)

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-8KBQW-4QHVD-8FGD3
    Windows Product Key Hash: 4vxbxq6ZvIQKzhCmOHG9T072o/w=
    Windows Product ID: 89578-OEM-7219394-80458
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {5F428468-B6B3-424D-88EE-4C93477EAFC1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error: T:20100127193720152-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5F428468-B6B3-424D-88EE-4C93477EAFC1}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8FGD3</PKey><PID>89578-OEM-7219394-80458</PID><PIDType>8</PIDType><SID>S-1-5-21-761331234-30021834-3453823272</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6500 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.23     </Version><SMBIOSVersion major="2" minor="4"/><Date>20071003000000.000000+000</Date></BIOS><HWID>5C333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    N/A, hr = 0x80070718

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJQ8Y4THPF7WdXB6kiQso0aDhKw6WsR98vRUJgBXoCKsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30CC   
      FACP            HP            30CC   
      HPET            HP            30CC   
      BOOT            HP            30CC   
      MCFG            HP            30CC   
      TMOR            HP            30CC   
      APIC            HP            30CC   
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HP            30CC   
      SSDT            HP            30CC   
      SSDT            HP            30CC   
      SSDT            HP            30CC   
      SSDT            HP            30CC   


    Friday, January 29, 2010 3:05 AM

Answers

  • Hello Andy,

      Would you try the resolution steps in the support doc KB 950755 "Error message when you try to activate a copy of Windows Vista: "The Software Licensing Service reported that the license evaluation failed: 0xC004E003" http://support.microsoft.com/kb/950755  and tell us which method resolved the issue?


      In addition, I'm also seeing indications that you may have a semi-incompatible Driver that may cause non-genuine problems.  Once you have resolved the Activation issue, I recommend confirming you have the most recent Drivers for all your hardware.

    Thank you,
    Darin MS
    Friday, January 29, 2010 7:43 PM