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failed bonus pack redemption RRS feed

  • Question

  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-P6K76-QCTP4-8YDDH
    Windows Product Key Hash: I+YnHaDRODR1yROzUkpn9rMTelc=
    Windows Product ID: 89580-305-9157497-71399
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E40B4FBA-0ABE-4E44-9FE2-F173D08B85F8}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_3E121E02-409-80004005_3E121E02-300-80004005_3E121E02-409-80004005_3E121E02-300-80004005_3E121E02-409-80004005_3E121E02-300-80004005_3E121E02-409-80004005_3E121E02-300-80004005_3E121E02

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E40B4FBA-0ABE-4E44-9FE2-F173D08B85F8}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8YDDH</PKey><PID>89580-305-9157497-71399</PID><PIDType>5</PIDType><SID>S-1-5-21-1650560309-3022182758-290268439</SID><SYSTEM><Manufacturer>ASUSTek Computer Inc.</Manufacturer><Model>K8N</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1011.005</Version><SMBIOSVersion major="2" minor="3"/><Date>20060216000000.000000+000</Date></BIOS><HWID>20923F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>1B651947EE90DD2</Val><Hash>fVWw+g97LxY5vtQofGgp2tvYVx4=</Hash><Pid>70145-745-2563282-57310</Pid><PidType>1</PidType></Product><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>9B5E8B361E41DD8</Val><Hash>/NOnZD//AZ6TxeWWQQbGZ+olHgg=</Hash><Pid>72079-748-5178894-55962</Pid><PidType>1</PidType></Product><Product GUID="{913B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>3D4EDFC415D25D8</Val><Hash>gQ3o51wsEQBCpkeAlDBc0fJcBtM=</Hash><Pid>72077-748-6044941-55723</Pid><PidType>1</PidType></Product><Product GUID="{91510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>82DCDC89877FDD8</Val><Hash>IDZvUXLJEGk3Igbk6PFhh5tcLzk=</Hash><Pid>72085-748-5533741-55137</Pid><PidType>1</PidType></Product><Product GUID="{91A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>220988A5003DDEA</Val><Hash>+j7L6/N5IA28vmoL12A9o104Fd0=</Hash><Pid>70172-757-5700943-55189</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Sunday, November 18, 2007 5:33 PM

Answers

  • Dear Jemartel,

    We have seen the problem you describe when Vista has not been activated. Please try the following steps:

    1.       Right click on your "My Computer" / "Computer" icon and select properties.

    1. Scroll down to the last header, which should be "Windows activation".
    2. If Windows has not yet been activated, do so now.
    3. Try redeeming the offer again.

    If you still fail eligibility, please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860, and post the incident number here.

     Thank you,
    Beth

     

    Monday, November 19, 2007 10:02 PM
  •  

    Dear jemartel,
     
    Thank you for your interest in the Buy Local program. Your diagnostic report indicates that you are running a Retail version of Microsoft Windows:

    Windows License Type: Retail

    Retail versions are not eligible for this offer.

     

    Please let me know if you have any additional questions or comments.

    Thank you, 

    Beth
    Wednesday, November 21, 2007 1:12 AM

All replies

  • Dear Jemartel,

    We have seen the problem you describe when Vista has not been activated. Please try the following steps:

    1.       Right click on your "My Computer" / "Computer" icon and select properties.

    1. Scroll down to the last header, which should be "Windows activation".
    2. If Windows has not yet been activated, do so now.
    3. Try redeeming the offer again.

    If you still fail eligibility, please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860, and post the incident number here.

     Thank you,
    Beth

     

    Monday, November 19, 2007 10:02 PM
  • Hi Beth,

    Thanks for the response, but this is an activated copy of Vista. As is all my copies of Vista and all Microsoft Software. I can validate and get other updates that require the "Genuine" active X component to reload.

     

    Thanks,

    Jim Martel

    Tuesday, November 20, 2007 10:18 PM
  •  

    Dear jemartel,
     
    Thank you for your interest in the Buy Local program. Your diagnostic report indicates that you are running a Retail version of Microsoft Windows:

    Windows License Type: Retail

    Retail versions are not eligible for this offer.

     

    Please let me know if you have any additional questions or comments.

    Thank you, 

    Beth
    Wednesday, November 21, 2007 1:12 AM