locked
Unauthorized changes made to windows error (Vista x64) RRS feed

  • Question

  • HI. I got that "Unauthorized change made to windows" message this morning (this seems to be a rather pervasive issue, if the posts I've seen here are any proof). I had last used the my PC on the 5th of July (It's been packed up since then), and it was working fine, with no evidence of any validation issues. I turned it on this morning, and encountered the aforementioned "bundle of joy". I realized relatively quickely it might be a registry issue, and restored it to a previous state. That didn't work, so I thought it might be something I installed. I most recently installed Unreal Tournament 3 (with the associated Dedicated Physics Software, can't remember the name)  Anyway, I uninstalled that (and later found similar advice regarding software that could take 3 or so days to trigger Windows Tampering Protocols) and restarted my PC. Unfortunately, it didn't work (though using the advice just mentioned, I did see UT3 was the last program installed that showed any issues on the other diagnostic tool). I figured it might be a more serious issue, and so performed a system restore. It also failed. I'm at a loss. Given the info below, can you possibly surmise what the issue is? I have the VIsta Ultimate box available, but I'd rather not have to re-install and lose a good chunk of my data. Any help you can give would be appreciated. Thanks!

     

    Validation Error Code [0x80070426]

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VJD3F-3TYK6-F9M79
    Windows Product Key Hash: XkUxkOFm/maigTUFBR/3hkfVDn0=
    Windows Product ID: 89587-006-2021432-71904
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B8744F0E-7B65-460D-84B9-8CAFBA7E4B3A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error: M:20080721141543438-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B8744F0E-7B65-460D-84B9-8CAFBA7E4B3A}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F9M79</PKey><PID>89587-006-2021432-71904</PID><PIDType>5</PIDType><SID>S-1-5-21-2907833256-3338819903-2427884097</SID><SYSTEM><Manufacturer>VIAK8T</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20040616000000.000000+000</Date></BIOS><HWID>81333507018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57548</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

     

    Tuesday, July 22, 2008 12:16 AM

Answers

  • Hello

    The core to your particular issue centers on the line in your Diagnostic Report, that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]



    This line means that the critical system file slc.dll has either

    a)     Been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     Been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated file's new Signature Hash.  

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with. When this happens, depending on the file that has been tampered, Vista may show as Genuine or Non-Genuine, but either way, Vista won't Validate correctly and may also exhibit other strange behavior.

      To resolve your issue, we need to replace or repair the file so it's Signature Hash matches what is listed in Vista System Catalog. I can provide a couple of suggestions to do this:

     

    A)    Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). File slc.dll may be included in the SP1 install and if so, SP1 will overwrite the bad file with a Known-Good copy.

    (Note: this is the simpler way to resolve, but be aware that I have not received confirmation that slc.dll.dll is, in fact, included in SP1. So if this option does not resolve the issue, please see option B).

     

    B)    Repair Windows using System Restore:

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

       If neither of these solutions resolves your issue, the last resort, that I can provide, is to reinstall Vista. But before you do that, create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 and see if they can provide any alternatives.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    • Marked as answer by Darin Smith MS Thursday, July 24, 2008 8:43 PM
    • Unmarked as answer by Carl-S Thursday, August 28, 2008 4:35 AM
    • Marked as answer by Carl-S Thursday, August 28, 2008 4:35 AM
    Thursday, July 24, 2008 8:43 PM