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Haven't been credited with Renewal of My Subscription RRS feed

  • Question

  • Was getting toward end of 90 day free trial of Live One Care. Went online to renew for one year for $49.95. Entered all info and my credit card was charged. Went I went to install Live One Care and entered username and password, screen comes up looks like you nneed to renjew your subscription. No phone numbers. HELP. This is _____.

    Saturday, June 28, 2008 12:25 AM

Answers

  • If you are still unable to activate the installed copy, see the following:

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, June 30, 2008 1:44 PM
    Moderator

All replies

  • It may take a day or so for your subscription status top update.

     

    Saturday, June 28, 2008 12:58 AM
    Moderator
  • If you are still unable to activate the installed copy, see the following:

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, June 30, 2008 1:44 PM
    Moderator