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Locked out of surface because of BitLocker RRS feed

  • Question

  • My Surface was stolen a few months back, but somehow i managed to get it back. The person who stole it lost interest when they weren't able to hack in to it and reset it. They couldn't get past my password and username so they somehow got BitLocker on there. It starts in recovery mode every time i turn it on and i can not get to my username screen to enter my password where i would be able to delete it. 

    The screen comes up to - Enter the recovery key to get going again (Keyboard Layout: US) 

    with a box to enter the key

    then a website to go to to retrieve the key. I cannot find the place on this website to enter the key ID and retrieve the key (http://windows.microsoft.com/recoverykeyfaq)

    At the bottom it has 2 options - change keyboard layout or skip this drive

    I've hit skip this drive multiple times but every option leads back to it restarting in bitlocker recovery. 

    Please help...

    Saturday, July 15, 2017 6:23 PM

Answers

All replies

  • NOPE Bit Locker doesn't install it self and you answered your own question with your question about how they broke in to your computer
     to fix it
    Saturday, July 15, 2017 6:26 PM
  • Might try here.

    https://onedrive.live.com/RecoveryKey

    or ask here.

    https://answers.microsoft.com/en-us/surface/forum

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.



    Saturday, July 15, 2017 6:38 PM
    Moderator
  • Look, most probably, bitlocker was on all the time. It was setup utilizing the TPM chip in the surface to provide the key transparently - that's why you never noticed. What the thief will have done is try to install a new OS onto your machine - he was asked for the recovery key in order to do that, didn't have it and returned the machine to you, the poor guy.

    So all you need to do is return the machine to the state it was in, so that bitlocker leaves recovery mode. What the thief might have changed are simply the boot options. See if they are at what they use to be. If you don't know what they used to be, ask the person who set that machine up.

    if you are somehow unable to do that, please find out who set it up and ask him for the recovery key for bitlocker. That key is created at encryption time and the user will be forced to save or print it, so it will be somewhere.

    Monday, July 17, 2017 1:29 PM