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windows 7 activation RRS feed

  • Question

  • Hi i was recently given a copy of windows 7 that my dad recieved with one of his computers. he has got rid of his computer since and has destroyed the hard drive that the OS was installed on. Now i have installed it on my machine and i can not activate it because the version on the hard drive my dad installed has not been deactivated. I have 8 days left from today to activate it, I would try and contact microsoft but they want £46 for me to call them as i cant use my product ID because its not activated. (I could buy a bloody new OS for that price, what a scam) so i was wondering how can i contact microsoft and ask them to deactivate the one thats on that hard drive so i can activate mine? I hope its possible or microsoft is the worst company i have ever encountered and i will go back to using much more easier and simpler Ubuntu.

    Thanks guys

    Jeremy 

    Friday, May 13, 2011 7:41 PM

Answers

  • No, it is not a preinstalled copy of Windows.  A preinstalled copy would have this in the report

    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    However yours reads
    Windows Product ID Type: 5
    Windows License Type: Retail
    which means that it is legitimate for you to use this copy of Windows on your computer as long as it is no longer in use on another.
    Click Start, type 'slui.exe 4' and hit Enter.  Choose your region and use phone activation.  Don't reply to prompts and the system will route you to a live operator.  Tell the operator why you are activating and that this license has been removed from the other computer.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, May 13, 2011 9:43 PM
    Answerer
  • Actually it is a retail license and should be transferrable.

    License Status: Initial grace period
    Time remaining: 12360 minute(s) (8 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 5/13/2011 9:19:23 PM

    You are in your initial grace period. You need to activate it.

    click start, type activate, press enter

    If that doesn't work, try activating by phone:

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone and wait for a person to help you

    Friday, May 13, 2011 9:48 PM
    Answerer

All replies

  • Please download and run the Genuine Diagnostics tool found at this link:  http://go.microsoft.com/fwlink/?linkid=52012.

    Run the Tool, click "Continue" then click the "Copy" button. Return to this Thread and Paste the report into the thread along with a detailed description of the issue you are experiencing.
    Carey Frisch
    Friday, May 13, 2011 7:44 PM
    Moderator
  • 1.  It is not necessary to "deactivate" a retail copy of Windows before activating on another computer.  At most you would see a message that the product key is in use and then you would activate by phone.

    2.  The product ID is available regardless of activation.  It is found by pressing WinKey + Pause and looking at the bottom of the System Properties.

    What is possible is that the copy of Windows is one that was preinstalled on your father's computer.  If so, it is not transferrable to any other computer and you cannot use it.  Only retail copies of Windows are transferrable.

    Run the diagnostic tool as Carey says and we will tell you.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, May 13, 2011 8:07 PM
    Answerer
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-28FCD-RKJMT-DPW4D
    Windows Product Key Hash: kbR1fSCfCtFTNryytzWenoIkS/g=
    Windows Product ID: 00371-168-3142803-85281
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {7CADF693-69E6-47C2-8DDC-5902EABFE163}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7CADF693-69E6-47C2-8DDC-5902EABFE163}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DPW4D</PKey><PID>00371-168-3142803-85281</PID><PIDType>5</PIDType><SID>S-1-5-21-764259593-726972229-2807707290</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0305   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100909000000.000000+000</Date></BIOS><HWID>62BA3607018400F6</HWID><UserLCID>3009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-168-314280-01-12297-7600.0000-1292011
    Installation ID: 014765326422996155800632417706347730232890718415959642
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DPW4D
    License Status: Initial grace period
    Time remaining: 12360 minute(s) (8 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 5/13/2011 9:19:23 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEA6GHyrqTV2jTiaziYEDNU8j7RAG0+k/lcABU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   090910  APIC1032
      FACP   090910  FACP1032
      SRAT   AMD     FAM_F_10
      HPET   090910  OEMHPET
      MCFG   090910  OEMMCFG
      OEMB   090910  OEMB1032
      SSDT   A M I   POWERNOW


    i think Cbarnhorst has just anwsered it for me. i think it was preinstalled on my dads computer and only meant for that one. :(

    Thanks


    JIC
    Friday, May 13, 2011 8:45 PM
  • No, it is not a preinstalled copy of Windows.  A preinstalled copy would have this in the report

    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    However yours reads
    Windows Product ID Type: 5
    Windows License Type: Retail
    which means that it is legitimate for you to use this copy of Windows on your computer as long as it is no longer in use on another.
    Click Start, type 'slui.exe 4' and hit Enter.  Choose your region and use phone activation.  Don't reply to prompts and the system will route you to a live operator.  Tell the operator why you are activating and that this license has been removed from the other computer.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, May 13, 2011 9:43 PM
    Answerer
  • Actually it is a retail license and should be transferrable.

    License Status: Initial grace period
    Time remaining: 12360 minute(s) (8 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 5/13/2011 9:19:23 PM

    You are in your initial grace period. You need to activate it.

    click start, type activate, press enter

    If that doesn't work, try activating by phone:

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone and wait for a person to help you

    Friday, May 13, 2011 9:48 PM
    Answerer
  • Ok thats good news. Ill have to do it tomorrow as people are in bed now. I did actually try this before but my mobile wouldnt connect to the numbers (both of them) it just kept putting the phone down. So ill try on my house phone tomorrow and ill let you know how i get on. Thanks Guys

    Jeremy


    JIC
    Friday, May 13, 2011 9:57 PM
  • Hi guys. yes it worked my OS is not activated :) thanks for your help much appreciated

    Jeremy


    JIC
    Saturday, May 14, 2011 12:13 PM