Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
error message 0013-80070002 RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    Trying to install Live OneCare on a computer on a Windows 2003 Server network.
    Error ID: 0013-80070002 comes up immediately after "looking for updates."
    I am logged into computer with local admin and network admin.
    How do I proceed?
    Saturday, August 9, 2008 6:10 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    What do you mean by a Windows 2003 Server network? Is it a domain environment? Or are you running a firewall on the server? Can you connect the PC directly to the router?

    The 0013 error indicates a problem with the file list generated on the local PC used to determine what files need to be downloaded for installation.

    See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

     

    -steve
    Monday, August 11, 2008 2:48 PM
    Moderator