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can anyone help with this validation cert RRS feed

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    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-B47FD-MQ93V-884BP
    Windows Product Key Hash: 9jfPlRPRI3o4wqf2ZOiIwiiw/MI=
    Windows Product ID: 89578-OEM-7215175-63961
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {91B05E1F-B96B-4550-8072-30BE88B994ED}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{91B05E1F-B96B-4550-8072-30BE88B994ED}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-884BP</PKey><PID>89578-OEM-7215175-63961</PID><PIDType>8</PIDType><SID>S-1-5-21-1937428834-1828429616-1780233460</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5720     </Model></SYSTEM><BIOS><Manufacturer>Acer     </Manufacturer><Version>V1.44</Version><SMBIOSVersion major="2" minor="4"/><Date>20080723000000.000000+000</Date></BIOS><HWID>4E323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAIAAQABAAAAAwABAAEAJJT6lPimehyQFIIPJve48AYMRoNWgmo7CuHy9LJLGBIUBqxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm

     

    Sunday, January 24, 2010 9:59 PM

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    Please try the first set of steps and if it does not resolve the issue, move on to the next set.

    The first sets of steps are how to set the Software Licensing Service to start at each Windows Vista Start-up.

     1. Click Start button and in the Start Search box type in:  services.msc

     2. Press the Enter key on your keyboard

     3. The Services window should now open

     4. Scroll down to Software Licensing, then right-click on it and select Properties

     5. Under the General tab, click Stop button.

     6. Set the Startup Type to Automatic, and then click Apply

     7. Next, under Service Status, click Start button.

     8. Last, restart your computer.  

     

    The second set of steps is the manual steps to force start the Software Licensing Service. Once you type the net start slsvc command and hit Enter. 

    If you have access to the Start button:

    1) Click Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right-click on cmd.exe and select Run as Administrator

    5) Type: net start slsvc

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right-click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, January 27, 2010 11:16 PM
    Sunday, January 24, 2010 10:46 PM
    Moderator
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    Hello lady de winter,

      If you have a bunch of malware infecting your computer, then that is most likely the cause of the Non-Genuine issue. If the Non-Genuine issue is (as I suspect) malware related, then no matter what fix Carey or I give you, the Non-Genuine issue will not be resolved untill the malware is fully removed.

      I recommend calling PC Safety.  They are a Microsoft group that helps users (at no cost) with Malware Infections
    Call: 1-866-PCSafety or 1-866-727-2338

    Sorry we couldn't be more help,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, January 27, 2010 11:16 PM
    Wednesday, January 27, 2010 11:15 PM

All replies

  • Question
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    Please try the first set of steps and if it does not resolve the issue, move on to the next set.

    The first sets of steps are how to set the Software Licensing Service to start at each Windows Vista Start-up.

     1. Click Start button and in the Start Search box type in:  services.msc

     2. Press the Enter key on your keyboard

     3. The Services window should now open

     4. Scroll down to Software Licensing, then right-click on it and select Properties

     5. Under the General tab, click Stop button.

     6. Set the Startup Type to Automatic, and then click Apply

     7. Next, under Service Status, click Start button.

     8. Last, restart your computer.  

     

    The second set of steps is the manual steps to force start the Software Licensing Service. Once you type the net start slsvc command and hit Enter. 

    If you have access to the Start button:

    1) Click Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right-click on cmd.exe and select Run as Administrator

    5) Type: net start slsvc

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right-click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, January 27, 2010 11:16 PM
    Sunday, January 24, 2010 10:46 PM
    Moderator
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    hi, thank you, i will try try that again. I have no right click function anymore, when i did this yesterday it brought up syntax? well its very mysterious but i will try again. The worst thing is i had to disable my security to run onecare scan, then they were not supporting the service anymore so they gave me security essentials but its on red alert!! I have so far removed 3 artemis, pahatia-a, maldorf-f and trojan TT and a CIA one.... i think that its a losing battle. I cant get any updates so i will try again manually, thanks for any advice.
    Monday, January 25, 2010 10:12 AM
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    Hello lady de winter,

      If you have a bunch of malware infecting your computer, then that is most likely the cause of the Non-Genuine issue. If the Non-Genuine issue is (as I suspect) malware related, then no matter what fix Carey or I give you, the Non-Genuine issue will not be resolved untill the malware is fully removed.

      I recommend calling PC Safety.  They are a Microsoft group that helps users (at no cost) with Malware Infections
    Call: 1-866-PCSafety or 1-866-727-2338

    Sorry we couldn't be more help,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, January 27, 2010 11:16 PM
    Wednesday, January 27, 2010 11:15 PM
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    Thank you very much indeed, sorry if this has gone in the wrong place, its one of the malfunctions at the moment, the mouse is off like a greyhound. I think it's not working now because the system is so corrupt . I wanted to say thanks to everyone who tried to help, but i think its for the best if i just give up. I am achieving nothing. Thanks to Darren also, you have been very kind.
    Thursday, January 28, 2010 12:28 PM