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blocked windows key

    Question

  • hello, last week my windows 7 was working perfectly. and now the windows key key is not able to actiavte. i contacted microsoft and they said it was blocked i have no idea why. would you be able to help me unblock it.
    Monday, July 11, 2016 9:32 PM

Answers

All replies

  • To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )
    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Monday, July 11, 2016 9:35 PM
    Moderator
  • I'd try them over here.

    http://answers.microsoft.com/en-us/windows/forum/windows_7

    https://social.microsoft.com/Forums/en-US/home?forum=genuinewindows7

     

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Tuesday, July 12, 2016 12:14 AM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-86X8X-2QD44-F3FGJ
    Windows Product Key Hash: W41sSkVjdSQpeqPHcIj0WP4+bqk=
    Windows Product ID: 00426-OEM-8992662-00481
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {6675E08F-B218-4511-A504-8403285E811E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.160408-2045
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6675E08F-B218-4511-A504-8403285E811E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F3FGJ</PKey><PID>00426-OEM-8992662-00481</PID><PIDType>2</PIDType><SID>S-1-5-21-2567270365-3757025565-3975007396</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>20BUS1N300</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>JBET60WW (1.24 )</Version><SMBIOSVersion major="2" minor="7"/><Date>20160525000000.000000+000</Date></BIOS><HWID>E8EA0800018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-JB   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600481-02-1033-7601.0000-1932016
    Installation ID: 001034180703053845876883995566708574564274474034604131
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: F3FGJ
    License Status: Initial grace period
    Time remaining: 37620 minute(s) (26 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 7/12/2016 9:53:34 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:7:2016 18:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAAAAgABAAEAAAABAAAABQABAAEAln1eHXzVmFs+ZuIXiDl092g/kr42peCnuiw=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TP-JB   
      FACP LENOVO TP-JB   
      HPET LENOVO TP-JB   
      MCFG LENOVO TP-JB   
      SLIC LENOVO TP-JB   
      ASF! LENOVO TP-JB   
      ECDT LENOVO TP-JB   
      SSDT LENOVO TP-SSDT1
      SSDT LENOVO TP-SSDT1
      SSDT LENOVO TP-SSDT1
      SSDT LENOVO TP-SSDT1
      SSDT LENOVO TP-SSDT1
      SSDT LENOVO TP-SSDT1
      SSDT LENOVO TP-SSDT1
      SSDT LENOVO TP-SSDT1
      SSDT LENOVO TP-SSDT1
      PCCT LENOVO TP-JB   
      SSDT LENOVO TP-SSDT1
      TCPA PTL LENOVO
      SSDT LENOVO TP-SSDT1
      UEFI LENOVO TP-JB   
      MSDM LENOVO TP-JB   
      BATB LENOVO TP-JB   
      FPDT LENOVO TP-JB   
      UEFI LENOVO TP-JB   

    Tuesday, July 12, 2016 7:58 AM
  • This is "where is" forum for direction on where best to ask questions. I'd try them over here.

    http://answers.microsoft.com/en-us/windows/forum/windows_7

    https://social.microsoft.com/Forums/en-US/home?forum=genuinewindows7

     

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Tuesday, July 12, 2016 11:56 AM
    Moderator