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Bitlocker - HELP

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I have a 3 month old Dell Laptop. The motherboard got doused with some water (Granddaughter)... and is fried. I need to recover some pictures of said granddaughter from the hard drive but found out it is encrypted with Bitlocker!!! I took the computer to a Computer shop to recover the data but they needed the Bitlocker recovery key. I logged onto Microsoft and got the 48 character key. The Drive ID verifies... but it will not accept the Recovery Key.

The computer shop is unaware how to recover the data. I called Dell and they can't help and referred me to a recovery service that wants $500-1000 to "give it a try." Any ideas????
- Moved by Richard MuellerMVP Thursday, January 25, 2018 6:24 PM Not a TechNet Wiki question
Thursday, January 25, 2018 3:16 PM

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You have asked in the wrong forum. This forum is for questions and discussions about the TechNet Wiki.

I would ask here:

https://social.technet.microsoft.com/Forums/en-us/home?forum=mdopmbam

https://answers.microsoft.com/en-us/windows/forum/windows_10-security

Edit: Another possibility is here:

https://social.technet.microsoft.com/Forums/en-us/home?forum=win10itprohardware

Richard Mueller - MVP Enterprise Mobility (Identity and Access)
- Edited by Richard MuellerMVP Thursday, January 25, 2018 3:40 PM
- Proposed as answer by Dave PatrickMVP Thursday, January 25, 2018 7:07 PM
- Marked as answer by Richard MuellerMVP Thursday, February 1, 2018 2:18 PM
Thursday, January 25, 2018 3:35 PM
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Might also check here. I can get my own recovery keys here.

https://account.microsoft.com/devices?refd=account.microsoft.com

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management

Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.
- Proposed as answer by Richard MuellerMVP Thursday, January 25, 2018 7:53 PM
- Marked as answer by Richard MuellerMVP Thursday, February 1, 2018 2:18 PM
Thursday, January 25, 2018 7:08 PM

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You have asked in the wrong forum. This forum is for questions and discussions about the TechNet Wiki.

I would ask here:

https://social.technet.microsoft.com/Forums/en-us/home?forum=mdopmbam

https://answers.microsoft.com/en-us/windows/forum/windows_10-security

Edit: Another possibility is here:

https://social.technet.microsoft.com/Forums/en-us/home?forum=win10itprohardware

Richard Mueller - MVP Enterprise Mobility (Identity and Access)
- Edited by Richard MuellerMVP Thursday, January 25, 2018 3:40 PM
- Proposed as answer by Dave PatrickMVP Thursday, January 25, 2018 7:07 PM
- Marked as answer by Richard MuellerMVP Thursday, February 1, 2018 2:18 PM
Thursday, January 25, 2018 3:35 PM
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Might also check here. I can get my own recovery keys here.

https://account.microsoft.com/devices?refd=account.microsoft.com

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management

Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.
- Proposed as answer by Richard MuellerMVP Thursday, January 25, 2018 7:53 PM
- Marked as answer by Richard MuellerMVP Thursday, February 1, 2018 2:18 PM
Thursday, January 25, 2018 7:08 PM
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Hi Paul,

Have you read the following article? BitLocker Frequently Asked Questions (FAQ)
https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2012-R2-and-2012/hh831507(v=ws.11)#BKMK_KeyManagement

Regards,
Ashidacchi

Friday, January 26, 2018 3:12 AM

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Bitlocker - HELP

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