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Can't download Zune Software - Error Code: 0x80070426 RRS feed

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    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7P79D-BWQWY-C3GPK
    Windows Product Key Hash: yUf5X5Zav1ufTMZbsEjFPOdxq4M=
    Windows Product ID: 89587-449-3315286-71024
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {661679E7-913E-4D42-AD68-8175B1C4A59A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{661679E7-913E-4D42-AD68-8175B1C4A59A}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C3GPK</PKey><PID>89587-449-3315286-71024</PID><PIDType>5</PIDType><SID>S-1-5-21-4123138481-2186211282-3445204518</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q3 DELUXE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1306   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080820000000.000000+000</Date></BIOS><HWID>1D333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>27A8602CF0AF30</Val><Hash>0307/VZzhjP1XefRBiOVsSCtyy8=</Hash><Pid>81602-920-1459655-68309</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89587-00142-449-331528-00-1033-6000.0000-0542009
    Installation ID: 013684299151214680531571983482540903007781046354118106
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: C3GPK
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: QAAAAAEABgABAAEAAQADAAAABAABAAEAln2m0FxIrCmMJmhlRryENAae8lRwFvL0moiYA92UtGxSNaxWxdZMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      OSFR   A_M_I_  OEMOSFR

     

    Friday, September 18, 2009 5:51 AM

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    Hello baretoes,

      I believe that Vista's Licensing Store may be corrupt or unreadable, would you try the below steps to recreate the Store?

    1) Open an Internet Browser (should come up when you select the 'operate in reduced functionality mode' option) 
    2) Type %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You may be required to re-enter your Product Key and/or Re-Activate.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Friday, September 18, 2009 6:13 PM
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 9:17 PM
    Friday, September 18, 2009 6:12 PM

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  • Question
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    Hello baretoes,

      I believe that Vista's Licensing Store may be corrupt or unreadable, would you try the below steps to recreate the Store?

    1) Open an Internet Browser (should come up when you select the 'operate in reduced functionality mode' option) 
    2) Type %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You may be required to re-enter your Product Key and/or Re-Activate.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Friday, September 18, 2009 6:13 PM
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 9:17 PM
    Friday, September 18, 2009 6:12 PM
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    Okay I followed your steps but I don't know how to put back the product key or reactivate it because is gives me this code: 0xC004F055 and I cannot get back on PLEASE help. 
    Sunday, October 11, 2009 4:55 PM
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    I'm receiving the same error code as well.  I followed the steps above and successfully re-entered my product key.  I am STILL getting the same error! .. please help.   I have also tried to install security update WindowsXP-KB925902-x86-ENU  but keeps failing! ...

    Please help!
    Saturday, October 17, 2009 1:06 AM
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    I solved the problem by turning on the Windows Firewall after having it disabled.  Perhaps that will work for you as well?
    Tuesday, October 27, 2009 2:12 AM
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    I cannot successfully put in my product key please i need help.

    it gives this code:0xC004F055

    and the Description says: The Software Licensing Service reported that the base SKU is not aavailable. 


    What does that mean? How do I fix it?
    Wednesday, December 23, 2009 2:04 PM