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WGA Notification has encountered a problem RRS feed

  • Question

  • Every time I reboot I get the message " Windows Genuine Authorization Notification has encountered a problem" I close the window and everything seems to work.  Here is my WGA diagnostic output: Thanks for your assistance.

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-Y9WY3-3TYQ2-2KT2J
    Windows Product Key Hash: GPQiNXntiCsytUtM1qbndVWYyII=
    Windows Product ID: 76487-640-1933595-23395
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {E62E3512-5500-40C0-BE0F-494881D2851F}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E62E3512-5500-40C0-BE0F-494881D2851F}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2KT2J</PKey><PID>76487-640-1933595-23395</PID><PIDType>1</PIDType><SID>S-1-5-21-3908582281-2317761641-1033868130</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>E6300                           </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>SE91510J.15A.2525.2005.0414.1610</Version><SMBIOSVersion major="2" minor="3"/><Date>20050414000000.000000+000</Date></BIOS><HWID>5C1B36470184405D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5DE49846E6D1500</Val><Hash>4+iEfW3DgHUbgRYh4zwM+dLinGY=</Hash><Pid>73931-640-6234204-57068</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, June 29, 2007 1:21 PM

Answers

  • Jet,

     

    Your installations of XP Pro and Office 2003 Pro are currently showing as Genuine installations!

     

    Try doing a fresh installation of the WGA Notifications Utility from the direct download at this link:  http://go.microsoft.com/fwlink/?linkid=69498

     

    Restart and see if we got it fixed!

    Friday, June 29, 2007 1:32 PM
  • Dan,

            Thanks for the information, but in the meantime I re-imaged the drive and it took care of the problem. 

    Regards,

    JET

    Friday, July 6, 2007 3:08 PM
  • Jet,

     

    Glad you got it fixed!

    Friday, July 6, 2007 3:16 PM

All replies

  • Jet,

     

    Your installations of XP Pro and Office 2003 Pro are currently showing as Genuine installations!

     

    Try doing a fresh installation of the WGA Notifications Utility from the direct download at this link:  http://go.microsoft.com/fwlink/?linkid=69498

     

    Restart and see if we got it fixed!

    Friday, June 29, 2007 1:32 PM
  • Dan,

            Thanks for the information, but in the meantime I re-imaged the drive and it took care of the problem. 

    Regards,

    JET

    Friday, July 6, 2007 3:08 PM
  • Jet,

     

    Glad you got it fixed!

    Friday, July 6, 2007 3:16 PM