Windows Media Player RRS feed

  • Question

  • Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card.

    This is the message I am getting when I try to view a NetFlix movie.  What do I need to do?

    • Moved by Mike Kinsman Thursday, September 19, 2013 1:43 PM off topic
    Wednesday, September 18, 2013 9:30 PM


All replies

  • Hi,

    The first thing to do is to follow the advice in the error message and see if there's any updated drivers available for your video card. Sometimes these can be delivered via Windows Update (they'll show up under optional, make sure you check there), but you might have to go directly to the website of your video card manufacturer.

    Here's a link to some Microsoft documentation that might be helpful (I'm assuming you're runing Windows 7):


    You can also try using another application to play DVD discs. I personally use VideoLAN's VLC player or Media Player Classic. Here's some links to those sites:



    At the end of the day though, you're actually asking this question in the wrong forum. This forum is specifically for feedback on the TechNet website/subscriptions, not individual product support. My suggestion is to post this question over in the Windows forums here:


    Good luck.

    Don't retire TechNet! - (Maybe there's still a chance for hope, over 11,925+ strong and growing)

    • Proposed as answer by Just Karl Friday, September 20, 2013 7:48 PM
    • Marked as answer by Just Karl Friday, September 27, 2013 3:53 PM
    Thursday, September 19, 2013 1:00 AM
  • Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription.  This is a standard response I’ve written up in advance to help many people (thousands, really.) who post their question in this forum in error, but please don’t ignore it.  The links I share below I’ve collected to help you get right where you need to go with your issue.

    For technical issues with Microsoft products that you would run into as an end user of those products, one great source of info and help is http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here: http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx

    For Technical issues with Microsoft products that you might have as an IT professional (like technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at http://social.technet.microsoft.com/forums/en-us, and search for your product name.

    For issues with products you might have as a Developer (like how to talk to APIs, what version of software do what, or other developer issues), you should head to the MSDN discussion forums at http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.

    If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here: http://community.dynamics.com/

    If you really think your issue is related to the subscription or the TechNet Website, and I screwed up, I apologize!  Please repost your question to the discussion forum and include much more detail about your problem, that could include screenshots of the issue (do not include subscription information or product keys in your screenshots!), and/or links to the problem you’re seeing. 

    If you really had no idea where to post this question but you still posted it here, you still shouldn’t have because we have a forum just for you!  It’s called the Where is the forum for…? forum and it’s here: http://social.msdn.microsoft.com/forums/en-us/whatforum/

    Moving to off topic. 

    Thanks, Mike

    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    Thursday, September 19, 2013 1:42 PM