locked
Factory acer aspire one with factory installed win 7 starter now wants product activation, Win7 not genuine? RRS feed

  • Question

  • Hi,

    Acer aspire one with factory Win 7 starter.  All updates and patches applied. All o.k. until this week, No special software - avast antivirus, office 2003, calibre, firefox, garmin gps software.

    Starting 3/20/2013 now getting errors that win 7 starter software not genuine.  In  MyComputer/Properties/ see OEM product key not valid, windows activation required. When I click on the activation link get error windows 7 starter key invalid for activation.

    Thanks in advance.

    Friday, March 22, 2013 3:44 PM

Answers

  • Noel,

    Found the picture and did a refresh of the key, all cleared up, at least for today!

    Would love to know what caused it to break in the first place.

    I guess this thread can be closed.

    Thanks again for your time and help.

    Al.

    • Marked as answer by al rotella Monday, March 25, 2013 4:28 AM
    Monday, March 25, 2013 4:28 AM

All replies

  • To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.

    Click on the Continue button, after a short time, the Continue button will change to a Copy button.

    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.


    Saturday, March 23, 2013 2:04 PM
    Answerer
  • Thank You,

    See info below:

    ==================================================

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FJT32-QMPGB-GCFF6
    Windows Product Key Hash: KGSsbuo1+06XJlvCBpYnFCqWv54=
    Windows Product ID: 00342-OEM-8992752-30004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.011
    ID: {26FEEBA3-E066-4A2C-AC37-8FAB4AE871EB}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Opera\Opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{26FEEBA3-E066-4A2C-AC37-8FAB4AE871EB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GCFF6</PKey><PID>00342-OEM-8992752-30004</PID><PIDType>2</PIDType><SID>S-1-5-21-1364668156-1497221521-4157841152</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>ACRPRDCT</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.29</Version><SMBIOSVersion major="2" minor="4"/><Date>20101218000000.000000+000</Date></BIOS><HWID>8D490400018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00342-00178-927-530004-02-1033-7601.0000-0812013
    Installation ID: 018714497803198375015850996731230541485004172350392072
    Partial Product Key: GCFF6
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 3/22/2013 6:30:07 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEAJJSWdWKxzEo8Dxqp0Ofqili9chk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm
      ASF!   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT

    Saturday, March 23, 2013 6:50 PM
  • Someone deleted the WAT files :)

    Your installation is potentially counterfeit

    The machine is licensed for Windows XP (or Vista) rather than 7 according to the BIOS SLIC table, but has an OEM_SLP Key for Win7 in use, which is only valid on machines shipped with Win7 pre-installed by the manufacturer.

    The BIOS date and version do not match other Aspire Ones I have seen

    If your machine came shipped with Windows 7, change the Key to the one on the COA sticker on the case using the link at the bottom of the System properties page, and activate that.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 23, 2013 8:09 PM
    Moderator
  • Noel,

    Appreciate your time.

    The machine came from a friend of mine who bought it at Best Buy. When I got it last March, I did a format; then did the Win 7 Starter install from the Acer image file on the
    hard drive. I'm confused why the numbers don't match since the install pulled them internally. The computer has been fine till just a couple of day ago.

    Can't read the numbers under the machine now, but I took the precaution of taking pictures of them when I got the computer, just have to find them now.

    If you are talking about the areas in the file scan data, I saw that, wonder if C-Cleaner in registry mode may have wacked them,

    This doesn’t keep me up at nights, just I know everything is legit, and would like it to work.

    Thanks,

    Al.



    • Edited by al rotella Sunday, March 24, 2013 3:05 AM
    Sunday, March 24, 2013 2:51 AM
  • Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

     

    OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on  computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.

     

    COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.

    Please run the WAT reinstall procedures, and post a new log


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 24, 2013 2:11 PM
    Moderator
  • Noel,

    Thanks for the background info.

    I have a trip coming up, since the machne is working o.k. except for the pop ups; will lookup the pictures I took of the Microsoft sticker after I come back.

    Thanks,

    Al.

    Sunday, March 24, 2013 3:11 PM
  • I see no reason to change the Key at all.

    Simply uninstall and reinstall the WAT Update, and we'll see where we are.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 24, 2013 5:16 PM
    Moderator
  • Noel,

    Found the picture and did a refresh of the key, all cleared up, at least for today!

    Would love to know what caused it to break in the first place.

    I guess this thread can be closed.

    Thanks again for your time and help.

    Al.

    • Marked as answer by al rotella Monday, March 25, 2013 4:28 AM
    Monday, March 25, 2013 4:28 AM
  • Please post a new MGADiag report so we can check the results.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, March 25, 2013 7:22 AM
    Moderator