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Genuine Advantage Installation Wizard RRS feed

  • Question

  • The Genuine Advantage Installation Wizard box appears every time I login.
    I do not wish to install.
    How do I remove this "opportunity"?
    • Moved by JeniferA Tuesday, May 5, 2009 3:08 PM Validation Install issue (From:Feedback and Comments)
    Sunday, May 3, 2009 8:36 PM

Answers

  • Rich,

    I understand what you were experiencing and just wanted to make sure everything was okay. Follow the steps Dan provided.


    Take care,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, May 6, 2009 5:26 PM
    Wednesday, May 6, 2009 5:20 PM

All replies

  • Dear RichNotInUse,
    Please indicate which version of Windows you are running so I can direct you to the appropriate forum for this question.

    Thank you,
    Jenifer
    Monday, May 4, 2009 3:14 PM
  • Jenifer--
    XP Professional, Version 2002, Service Pack 3.
    Thanks,
    Rich
    Tuesday, May 5, 2009 4:02 AM
  • Hello RichNotInUse,


    Please run the MGA Diagnostic Tool and provide us with the results back in this thread. This will allow us to see what you are experiencing so we may provide you with some assistance.  Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, May 5, 2009 4:55 PM
  • Stephen-
    I'm not sure you understand my concern and issue; please read my post carefully.
    I am not having any problem with the Genuine Advantage feature other than I do not want to install it.
    I have not installed it to date.
    I am NOT experiencing validations errors. This is because I have not installed the Genuine Advantage software. Therefore I see no point in running diagnostic software to troubleshoot the non-existent errors.
    Your response is to correct validation errors. I have none. I simply do not wish to install Genuine Advantage and I want Windows to stop prompting me to do so with every boot. The Genuine Advantage install software was downloaded onto my computer by Microsoft under a process of subterfuge. I want to remove the install software; I do not wish to install it.
    --Rich
    Wednesday, May 6, 2009 4:24 AM
  • Hello RichNotInUse,

    Click on the prompts as if you are going to install.  When you get to the EULA, click I Do Not Agree.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, May 6, 2009 3:47 PM
  • Rich,

    I understand what you were experiencing and just wanted to make sure everything was okay. Follow the steps Dan provided.


    Take care,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, May 6, 2009 5:26 PM
    Wednesday, May 6, 2009 5:20 PM
  • Dan-
    Thank you for your direct and helpful response.
    Thursday, May 7, 2009 4:17 AM