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MGA Diagnostic Tool results RRS feed

  • Question

  • Heres the report 

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-K3RFW-BJMHV-FV8H8
    Windows Product Key Hash: KXvkAjNmBfSUgEs2eykgv1J9RZg=
    Windows Product ID: 55274-OEM-2213587-43847
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5C146F55-A5B4-45D0-A028-3DA828503F58}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5C146F55-A5B4-45D0-A028-3DA828503F58}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FV8H8</PKey><PID>55274-OEM-2213587-43847</PID><PIDType>3</PIDType><SID>S-1-5-21-1229272821-1788223648-725345543</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PY194AV-ABA a1100y</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.04    </Version><SMBIOSVersion major="2" minor="4"/><Date>20051013000000.000000+000</Date></BIOS><HWID>2BA23B470184406D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57839</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>4F16F2316280F0E</Val><Hash>Zv7kIyVSjGvoqTWcRRsj6UGYPdU=</Hash><Pid>81607-903-3305055-64464</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 



    I got a copy of Office 2007 Standard Edition and installed it. I guess my mistake or problem arose because I upgraded rather than do a new clean install.  Do I need to uninstall Office 2003 and save my data from 2003 somewhere? Or if I usinstall office 2003 will my data still be there?  I just want office update to work and update my office program and keep my old data.  Thanks
    • Changed type Stephen Holm Friday, October 24, 2008 12:45 AM make a question
    Tuesday, October 21, 2008 4:45 PM

Answers

  • Jfa1      


    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Standard 2007 - 100 Genuine
     

        We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the Product Key used to install Office Professional Edition 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of  Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for MS Office are Upgrade Licenses ONLY and cannot be used as an original or base license for a new computer.  Please ask your systems administrator to logon to the eOpen site https://eopen.microsoft.com/EN/default.asp and confirm what your company’s assigned VLK.  Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy. The good news is you have another version of Microsoft Office Standard 2007 installed and is genuine. Please uninstall Office Professional Edition 2003 then restart your system and you should be able to use the other version. 

    Look on the box or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA) for Microsoft Office programs.  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    To find out if your Microsoft products are genuine, compare the anti-piracy features on your media and packaging to the features described in the link below. (These features may vary by product edition and by purchase method.)

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

    1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

    ·         Office Basic

    ·         Office Standard

    ·         Office Home and Student

    ·         Office Mobile

    ·         Office Small Business

    ·         Office Professional

    ·         Office Professional Plus

    ·         Office Enterprise

    ·         Office Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    If this comes as a total surprise to you, please visit the retailer where you purchased the Microsoft Office software and let them know the Office software is a counterfeit copy.  Print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy at the following link when it occurs.

    http://www.microsoft.com/piracy/default.mspx  

    Microsoft’s legal department will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive.

    Thank you for visitng the OGA program forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, October 24, 2008 1:05 AM
    Friday, October 24, 2008 1:05 AM

All replies

  • Hello jfa1,


    I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well. two things,

    Was your problem a validation or activation issue? 

    Also please run the Microsoft Genuine Advantage Diagnostictic Tool again in a new singal post for inclusion with the support incident.

    Antron,

    • Edited by Antron Tuesday, October 21, 2008 10:29 PM
    Tuesday, October 21, 2008 10:29 PM
  • Jfa1      


    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Standard 2007 - 100 Genuine
     

        We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the Product Key used to install Office Professional Edition 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of  Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for MS Office are Upgrade Licenses ONLY and cannot be used as an original or base license for a new computer.  Please ask your systems administrator to logon to the eOpen site https://eopen.microsoft.com/EN/default.asp and confirm what your company’s assigned VLK.  Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy. The good news is you have another version of Microsoft Office Standard 2007 installed and is genuine. Please uninstall Office Professional Edition 2003 then restart your system and you should be able to use the other version. 

    Look on the box or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA) for Microsoft Office programs.  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    To find out if your Microsoft products are genuine, compare the anti-piracy features on your media and packaging to the features described in the link below. (These features may vary by product edition and by purchase method.)

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

    1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

    ·         Office Basic

    ·         Office Standard

    ·         Office Home and Student

    ·         Office Mobile

    ·         Office Small Business

    ·         Office Professional

    ·         Office Professional Plus

    ·         Office Enterprise

    ·         Office Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    If this comes as a total surprise to you, please visit the retailer where you purchased the Microsoft Office software and let them know the Office software is a counterfeit copy.  Print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy at the following link when it occurs.

    http://www.microsoft.com/piracy/default.mspx  

    Microsoft’s legal department will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive.

    Thank you for visitng the OGA program forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, October 24, 2008 1:05 AM
    Friday, October 24, 2008 1:05 AM