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the software licensing reported the license evaluation failed 0XC004E003 RRS feed

  • Question

  • Hello im getting this error when i try to activate vista. I've been using this copy for ages with no problems untill just recently when i did a fresh install after i started to have some browser and java problems.

    Im certain its a legitimate copy of windows as its the CD i got with the computer

    Here's the diagnostics report..

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {263FA7B4-6FAC-4F8B-B29E-0DA09D1E07F3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{263FA7B4-6FAC-4F8B-B29E-0DA09D1E07F3}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2758460261-90249410-3681787477</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>1.0.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20060830000000.000000+000</Date></BIOS><HWID>0D333507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-2057-6001.0000-2282010
    Installation ID: 014284940496516604418161071450941522828812059020677936
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CH4CG
    License Status: Notification
    Notification Reason: 0xC004F057.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAgABAAAAAgABAAEAeqjagPzhkN9WJzxK8vQ6nWbfrFaA1w==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          B8K   
      FACP            DELL          B8K   
      HPET            DELL          B8K   
      BOOT            DELL          B8K   
      MCFG            DELL          B8K   
      SSDT            DELL        st_ex
      SSDT            DELL        st_ex
      SSDT            DELL        st_ex
      SSDT            DELL        st_ex


    Monday, August 16, 2010 3:26 PM

Answers

  • Hello CoLFC,

     Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

    Thank you,


    Darin MS
    Monday, August 16, 2010 9:42 PM
  • Thank you Noel D Parton.

     

    This copy of windows came with a laptop that was destroyed. I was told i could use this copy on my desktop as long as it was deinstalled from my laptop. as my laptop was completely ruined it i harvested a few parts and destroyed the rest. I hope im right in thinking this was a legal thing to do ?


    No - the copy of Windows that came with the laptop would have been an OEM version BIOS-locked to the laptop, which cannot be moved to another computer.
     
    It would seem that your DM061 is therefore unlicensed.
     
    I wasn't aware that Dell actually sold machines without an installed Operating System - are you SURE that there's no COA Sticker on it? (or was another OS such as Linux originally installed?)
     
    If you have the Dell Service Tag number, you may be able to get a copy of the recovery disk for whatever OS was installed in the first instance. You may also be able to get a replacement license Key and use that.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 7:03 PM
    Tuesday, August 17, 2010 10:54 AM
    Moderator
  • It can't be locked to that one bios as i've used it for well over a year on this computer and it was fully activated.

    Thinking back i may have used the COA sticker from the laptop to activate it. Im pretty sure i could activate this copy again if there is some way of getting the COA key ?

    I really hope this wasnt illegal as im pretty sure i was told by someone at dell that it was legall as long as it was fully removed from the laptop.


    There are two keys for any SLP install - the manufacturer's one (which you have here) and the COA one on the sticker.
    The manufacturer's one is valid on any machine with the correct bits in the BIOS.
    The COA one is valid only on the machine to which the COA sticker is attached by the manufacturer, and cannot be legally used in any other machine.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 7:03 PM
    Wednesday, August 18, 2010 9:44 AM
    Moderator

All replies

  • Hello CoLFC,

     Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

    Thank you,


    Darin MS
    Monday, August 16, 2010 9:42 PM
  • Ok Darin Smith MS thanks for that but the problem is i dont have the COA SLP sticker on my machine. Is there anywhere i can find COA SLP key other than on the sticker i no longer have ?
    Tuesday, August 17, 2010 8:34 AM
  • Ok Darin Smith MS thanks for that but the problem is i dont have the COA SLP sticker on my machine. Is there anywhere i can find COA SLP key other than on the sticker i no longer have ?

    How come the sticker is missing?
    You would have to contact Dell and see if they have a record of the Key for your machine.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 17, 2010 10:20 AM
    Moderator
  • Thank you Noel D Parton.

     

    This copy of windows came with a laptop that was destroyed. I was told i could use this copy on my desktop as long as it was deinstalled from my laptop. as my laptop was completely ruined it i harvested a few parts and destroyed the rest. I hope im right in thinking this was a legal thing to do ?

    Tuesday, August 17, 2010 10:27 AM
  • Thank you Noel D Parton.

     

    This copy of windows came with a laptop that was destroyed. I was told i could use this copy on my desktop as long as it was deinstalled from my laptop. as my laptop was completely ruined it i harvested a few parts and destroyed the rest. I hope im right in thinking this was a legal thing to do ?


    No - the copy of Windows that came with the laptop would have been an OEM version BIOS-locked to the laptop, which cannot be moved to another computer.
     
    It would seem that your DM061 is therefore unlicensed.
     
    I wasn't aware that Dell actually sold machines without an installed Operating System - are you SURE that there's no COA Sticker on it? (or was another OS such as Linux originally installed?)
     
    If you have the Dell Service Tag number, you may be able to get a copy of the recovery disk for whatever OS was installed in the first instance. You may also be able to get a replacement license Key and use that.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 7:03 PM
    Tuesday, August 17, 2010 10:54 AM
    Moderator
  • It can't be locked to that one bios as i've used it for well over a year on this computer and it was fully activated.

    Thinking back i may have used the COA sticker from the laptop to activate it. Im pretty sure i could activate this copy again if there is some way of getting the COA key ?

    I really hope this wasnt illegal as im pretty sure i was told by someone at dell that it was legall as long as it was fully removed from the laptop.

    Wednesday, August 18, 2010 7:42 AM
  • It can't be locked to that one bios as i've used it for well over a year on this computer and it was fully activated.

    Thinking back i may have used the COA sticker from the laptop to activate it. Im pretty sure i could activate this copy again if there is some way of getting the COA key ?

    I really hope this wasnt illegal as im pretty sure i was told by someone at dell that it was legall as long as it was fully removed from the laptop.


    There are two keys for any SLP install - the manufacturer's one (which you have here) and the COA one on the sticker.
    The manufacturer's one is valid on any machine with the correct bits in the BIOS.
    The COA one is valid only on the machine to which the COA sticker is attached by the manufacturer, and cannot be legally used in any other machine.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 7:03 PM
    Wednesday, August 18, 2010 9:44 AM
    Moderator