locked
windows 7 build 7600 not geniune ???? but it was yesterday!!!! RRS feed

  • Question

  • a year ago I bought an Acer computer and have not had any trouble with it.  I run a virus scan regularly and last night this popped up saying it was not geniune anymore.  I do not have the product key if one came with the box.  can someone help me please????
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {0701C580-26F2-4D40-A7E3-D02DC4A1969B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error: T:20110317174652597-
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\nana\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0701C580-26F2-4D40-A7E3-D02DC4A1969B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3431923863-2480749117-3483682614</SID><SYSTEM><Manufacturer>eMachines</Manufacturer><Model>ET1331G</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-A2</Version><SMBIOSVersion major="2" minor="6"/><Date>20091210000000.000000+000</Date></BIOS><HWID>97BA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65323</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 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
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Error: product key not found.
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:7:2011 21:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LgAAAAEAAwABAAEAAAABAAAAAQABAAEA6GFSFr7PCpNG1ZIAiHjgdMwBGmQYeQ==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 121009 APIC1535
      FACP 121009 FACP1535
      HPET 121009 OEMHPET0
      MCFG 121009 OEMMCFG 
      WDRT 121009 NV-WDRT 
      SLIC ACRSYS ACRPRDCT
      OEMB 121009 OEMB1535
      AWMI 121009 OEMB1535
      SSDT A M I POWERNOW
    Friday, March 18, 2011 2:09 PM

Answers

  • Error: product key not found.

     

     Click the Start Orb

    Then type cmd into the search menu

    Right click on cmd.exe and Run as Adminstrator

    Type the following command: sfc  /scannow & hit the enter key

    Wait for the process to finish when done, reboot your system

    Then go & Validate Online

     

    You also have a blacklisted Microsoft Office Enterprise 2007 - 103 Blocked VLK showing in your MGADiag report.

    You can purchase a genuine copy of Office 2010 from the Microsoft Store.



    Friday, March 18, 2011 2:23 PM
  • In addition to tb19s comments on getting you genuine, All computers that have an OEM installation of Windows is also required to have a COA sticker and COA product key stuck on the computer.  It is either on the top, side or back of a desktop and on the bottom or in the battery compartment of a laptop.  So, as long as you purchased your eMachine-Acer computer from a reputable source then you should be able to find the product key sticker some where on the computer.  You may need to find it if tb19's suggestion does not work.

    One other note of interest, your Office Enterprise 2007 that you have installed has a blocked volume license key.  Volume licenses are only sold to businesses in quantity of 5 or more and also may be obtained through a Home Use Program or school bookstore.  Unless you purchased the Office product through one of those sources the purchase is a pirated product and you should demand a full refund of the purchase price from the seller.  It should be uninstalled from your computer also.

    If this was purchased through one of the legitimate sources you then need to contact either your company's IT department for a company owned or HUP version or the school's bookstore for the school purchased version.

    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Friday, March 18, 2011 2:34 PM

All replies

  • Error: product key not found.

     

     Click the Start Orb

    Then type cmd into the search menu

    Right click on cmd.exe and Run as Adminstrator

    Type the following command: sfc  /scannow & hit the enter key

    Wait for the process to finish when done, reboot your system

    Then go & Validate Online

     

    You also have a blacklisted Microsoft Office Enterprise 2007 - 103 Blocked VLK showing in your MGADiag report.

    You can purchase a genuine copy of Office 2010 from the Microsoft Store.



    Friday, March 18, 2011 2:23 PM
  • In addition to tb19s comments on getting you genuine, All computers that have an OEM installation of Windows is also required to have a COA sticker and COA product key stuck on the computer.  It is either on the top, side or back of a desktop and on the bottom or in the battery compartment of a laptop.  So, as long as you purchased your eMachine-Acer computer from a reputable source then you should be able to find the product key sticker some where on the computer.  You may need to find it if tb19's suggestion does not work.

    One other note of interest, your Office Enterprise 2007 that you have installed has a blocked volume license key.  Volume licenses are only sold to businesses in quantity of 5 or more and also may be obtained through a Home Use Program or school bookstore.  Unless you purchased the Office product through one of those sources the purchase is a pirated product and you should demand a full refund of the purchase price from the seller.  It should be uninstalled from your computer also.

    If this was purchased through one of the legitimate sources you then need to contact either your company's IT department for a company owned or HUP version or the school's bookstore for the school purchased version.

    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Friday, March 18, 2011 2:34 PM
  • In addition to tb19s comments on getting you genuine, All computers that have an OEM installation of Windows is also required to have a COA sticker and COA product key stuck on the computer.  It is either on the top, side or back of a desktop and on the bottom or in the battery compartment of a laptop.  So, as long as you purchased your eMachine-Acer computer from a reputable source then you should be able to find the product key sticker some where on the computer.  You may need to find it if tb19's suggestion does not work.

    One other note of interest, your Office Enterprise 2007 that you have installed has a blocked volume license key.  Volume licenses are only sold to businesses in quantity of 5 or more and also may be obtained through a Home Use Program or school bookstore.  Unless you purchased the Office product through one of those sources the purchase is a pirated product and you should demand a full refund of the purchase price from the seller.  It should be uninstalled from your computer also.

    If this was purchased through one of the legitimate sources you then need to contact either your company's IT department for a company owned or HUP version or the school's bookstore for the school purchased version.

    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Friday, March 18, 2011 2:36 PM