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pre-installe microsoft officer RRS feed

  • Question

  •  I just got a Toshiba laptop and everytime i try to use  any microsoft programs for my school work it always tells me to type the product key, and if i don't type it i can't do anything, how am i suppose to find the product key for the pre-installed microsoft office?

    Thursday, September 27, 2007 12:18 AM

Answers

  • Guadalupe,

     

         Thank you for posting in the Office Genuine Forum (OGA). Can you please provide more information as why you are receiving a pop-up indicating "always tells me to type the product key"? Did you purchase MS Office @ the time you bought the laptop? More than likely you have a trial version of Office installed by Toshiba for your review. You may purchase MS Office (if you desire) @ the end of the trial period.  First, I would like for you to attempt Windows and Office validation located here:  http://www.microsoft.com/genuine next click on the "Validate Windows" button located in the upper right corner. Follow the steps provided after clicking on the validation button. Follow the same steps for "Validating Office". Next restart the computer and try using the Office installed on your laptop. Are you still receiving "type in the product key"? Also have or are you receiving any error codes and/or statements whatsoever indicating a failed Windows or Office validation? The genuine site will provide you with valuable information explaining the WGA program. Another site for helping customers is: http://www.microsoft.com/resources/howtotell/  The link provides information for identifying how to tell if Windows and Office software is genuine vs. non-genuine.  First we really need for you to run the MGA Diagnostic Test. The test results coupled with any previous error codes and/or validation statements will allow us to analyze your particular problem so we may provide a resolution or other guidance. Please follow the steps below for running the MGA Diagnostic test then please post your results back in this thread:  

     

         Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the

    Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you and have a great day. 

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

     

     

     

    Thursday, September 27, 2007 2:44 AM

All replies

  • Guadalupe,

     

         Thank you for posting in the Office Genuine Forum (OGA). Can you please provide more information as why you are receiving a pop-up indicating "always tells me to type the product key"? Did you purchase MS Office @ the time you bought the laptop? More than likely you have a trial version of Office installed by Toshiba for your review. You may purchase MS Office (if you desire) @ the end of the trial period.  First, I would like for you to attempt Windows and Office validation located here:  http://www.microsoft.com/genuine next click on the "Validate Windows" button located in the upper right corner. Follow the steps provided after clicking on the validation button. Follow the same steps for "Validating Office". Next restart the computer and try using the Office installed on your laptop. Are you still receiving "type in the product key"? Also have or are you receiving any error codes and/or statements whatsoever indicating a failed Windows or Office validation? The genuine site will provide you with valuable information explaining the WGA program. Another site for helping customers is: http://www.microsoft.com/resources/howtotell/  The link provides information for identifying how to tell if Windows and Office software is genuine vs. non-genuine.  First we really need for you to run the MGA Diagnostic Test. The test results coupled with any previous error codes and/or validation statements will allow us to analyze your particular problem so we may provide a resolution or other guidance. Please follow the steps below for running the MGA Diagnostic test then please post your results back in this thread:  

     

         Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the

    Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you and have a great day. 

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

     

     

     

    Thursday, September 27, 2007 2:44 AM
  • Apparently, you had a trial version of Microsoft Office installed.  You'll need to purchase a license for Microsoft Office in order to continue the use of the program.

     

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:

    http://support.microsoft.com/kb/927756/en-us

     

    How to determine whether you have a trial edition of a 2007 Office suite or program installed: http://support.microsoft.com/kb/927920/en-us

     

    Thursday, September 27, 2007 5:30 PM