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Windows is Not Genuine RRS feed

  • Question

  • Hi All,

    I'm working on an issue a member of my family is having with their computer.  He was getting a message saying that Windows may not be genuine and has a black background.  Under the "Properties" window, the Product ID and the Activation Status are both "Not Available".  It looks like a family member installed some "registry booster" that may have messed with the registry.  I know that the diag info is more useful when the error is showing, but here's what I have at the moment.  If I can get a copy when the message pops up I will post it.  Any help would be greatly appreciated.

    The error # that keeps on popping up with the various things I've tried is 0xD00009C, which doesn't bring up a lot of results on Google.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc000009c
    Windows Product Key: *****-*****-3R8CC-MQQV7-6DDKC
    Windows Product Key Hash: NZNOeafZ6S7sXEzZGY2o3ESpbBY=
    Windows Product ID: 00359-032-0605136-85369
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {A2112D9C-D0CC-4292-8E71-F824FFBFC4DD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A2112D9C-D0CC-4292-8E71-F824FFBFC4DD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6DDKC</PKey><PID>00359-032-0605136-85369</PID><PIDType>5</PIDType><SID>S-1-5-21-1335093142-1052016199-574516302</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G31M-ES2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20090205000000.000000+000</Date></BIOS><HWID>AB7E3107018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC000009C' to display the error text.
    Error: 0xC000009C 
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:11:2011 16:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAIAAAACAAAAAQABAAEAJJTooVrO3j+qdgboFgLOcM57Yj2QDY51KoU=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			GBT   		GBTUACPI
      FACP			GBT   		GBTUACPI
      HPET			GBT   		GBTUACPI
      MCFG			GBT   		GBTUACPI
      SSDT			PmRef		CpuPm
    
    
    


     


    • Edited by compuguru Sunday, November 20, 2011 12:02 AM
    Saturday, November 19, 2011 11:59 PM

Answers

  • "compuguru" wrote in message news:d2c9425f-3f6b-4fe6-a02f-214f6dbb5f82...

    Hi All,

    I'm working on an issue a member of my family is having with their computer.  He was getting a message saying that Windows may not be genuine and has a black background.  Under the "Properties" window, the Product ID and the Activation Status are both "Not Available".  It looks like a family member installed some "registry booster" that may have messed with the registry.  I know that the diag info is more useful when the error is showing, but here's what I have at the moment.  If I can get a copy when the message pops up I will post it.  Any help would be greatly appreciated.

    The error # that keeps on popping up with the various things I've tried is 0xD00009C, which doesn't bring up a lot of results on Google.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc000009c
    Windows Product Key: *****-*****-3R8CC-MQQV7-6DDKC
    Windows Product Key Hash: NZNOeafZ6S7sXEzZGY2o3ESpbBY=
    Windows Product ID: 00359-032-0605136-85369
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    
    Other data-->
    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer>
    <Model>G31M-ES2L</Model></SYSTEM>
    <BIOS><Manufacturer>Award Software International, Inc.</Manufacturer>
    <Version>F8</Version><SMBIOSVersion major="2" minor="4"/>
    <Date>20090205000000.000000+000</Date></BIOS
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC000009C' to display the error text.
    Error: 0xC000009C 
    
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    
    
    
    
     
     
     
    Try a disk check - the error in your report seems to indicate a possible problem with the filesystem.
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)
    run another MGADiag report, and post the result.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, November 21, 2011 10:30 PM
    • Marked as answer by compuguru Monday, November 21, 2011 10:54 PM
    Sunday, November 20, 2011 8:18 AM
    Moderator

All replies

  • "compuguru" wrote in message news:d2c9425f-3f6b-4fe6-a02f-214f6dbb5f82...

    Hi All,

    I'm working on an issue a member of my family is having with their computer.  He was getting a message saying that Windows may not be genuine and has a black background.  Under the "Properties" window, the Product ID and the Activation Status are both "Not Available".  It looks like a family member installed some "registry booster" that may have messed with the registry.  I know that the diag info is more useful when the error is showing, but here's what I have at the moment.  If I can get a copy when the message pops up I will post it.  Any help would be greatly appreciated.

    The error # that keeps on popping up with the various things I've tried is 0xD00009C, which doesn't bring up a lot of results on Google.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc000009c
    Windows Product Key: *****-*****-3R8CC-MQQV7-6DDKC
    Windows Product Key Hash: NZNOeafZ6S7sXEzZGY2o3ESpbBY=
    Windows Product ID: 00359-032-0605136-85369
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    
    Other data-->
    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer>
    <Model>G31M-ES2L</Model></SYSTEM>
    <BIOS><Manufacturer>Award Software International, Inc.</Manufacturer>
    <Version>F8</Version><SMBIOSVersion major="2" minor="4"/>
    <Date>20090205000000.000000+000</Date></BIOS
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC000009C' to display the error text.
    Error: 0xC000009C 
    
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    
    
    
    
     
     
     
    Try a disk check - the error in your report seems to indicate a possible problem with the filesystem.
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)
    run another MGADiag report, and post the result.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, November 21, 2011 10:30 PM
    • Marked as answer by compuguru Monday, November 21, 2011 10:54 PM
    Sunday, November 20, 2011 8:18 AM
    Moderator
  • Hey Noel,

    That seemed to do the trick!  I had to do it twice (the first time it said the volume was clean) but after the 2nd time my key did show up in the properties and I was able to re-activate.  Thanks for the help!

    Just for reference I've included the updated MGADiag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3R8CC-MQQV7-6DDKC
    Windows Product Key Hash: NZNOeafZ6S7sXEzZGY2o3ESpbBY=
    Windows Product ID: 00359-032-0605136-85369
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {A2112D9C-D0CC-4292-8E71-F824FFBFC4DD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A2112D9C-D0CC-4292-8E71-F824FFBFC4DD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6DDKC</PKey><PID>00359-032-0605136-85369</PID><PIDType>5</PIDType><SID>S-1-5-21-1335093142-1052016199-574516302</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G31M-ES2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20090205000000.000000+000</Date></BIOS><HWID>AB7E3107018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-032-060513-01-1033-7601.0000-3252011
    Installation ID: 003255787152923210721294329735912936146450188201172485
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6DDKC
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/21/2011 4:49:55 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:11:2011 16:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAIAAAACAAAAAQABAAEAJJTooVrO3j+qdgboFgLOcM57Yj2QDY51KoU=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			GBT   		GBTUACPI
      FACP			GBT   		GBTUACPI
      HPET			GBT   		GBTUACPI
      MCFG			GBT   		GBTUACPI
      SSDT			PmRef		CpuPm
    
    
    


     

    Monday, November 21, 2011 10:53 PM
  • "compuguru" wrote in message news:a44348fd-a2f0-46db-ad1a-629df86fe0f2...

    Hey Noel,

    That seemed to do the trick!  I had to do it twice (the first time it said the volume was clean) but after the 2nd time my key did show up in the properties and I was able to re-activate.  Thanks for the help!

    Just for reference I've included the updated MGADiag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3R8CC-MQQV7-6DDKC
    Windows Product Key Hash: NZNOeafZ6S7sXEzZGY2o3ESpbBY=
    Windows Product ID: 00359-032-0605136-85369
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    


     

    That all looks OK now.
     
    Good luck.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 22, 2011 7:12 AM
    Moderator