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All the WGA Tray links forward to a standard error page on microsoft.com RRS feed

  • Question

  • I'm trying to legalize a preinstalled version of XP on a mate's machine*, but incredibly frustrated because the 4 links on the WGA tray menu all end up switching to "http://www.microsoft.com/library/errorpages/smarterror.aspx?aspxerrorpath=/genuine/downloads/nonGenuine.aspx".

    I've tried it under IE and Firefox, without any success, including relaxing the ActiveX enablement restrictions. The PC is in the UK. (*I told him to report the crook that's selling these in his home town but he's reluctant to for various reasons, <Sigh>)


    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-T4GGC-KMC26-FGPJQ
    Windows Product Key Hash: m8Te7jzCfYO1nxf6egAwXlqCnh0=
    Windows Product ID: 55274-642-3220293-23090
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {74D64EFD-CDEA-4F3B-945F-73409707F56C}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74D64EFD-CDEA-4F3B-945F-73409707F56C}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FGPJQ</PKey><PID>55274-642-3220293-23090</PID><PIDType>1</PIDType><SID>S-1-5-21-583907252-492894223-682003330</SID><SYSTEM><Manufacturer>TBD</Manufacturer><Model>K8S8X</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.90</Version><SMBIOSVersion major="2" minor="3"/><Date>20041005000000.000000+000</Date></BIOS><HWID>A38E33D70184BC5D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>B128FD8CC4B4004</Val><Hash>Vb2e86j8DAXInLL4wCY3su2GvgU=</Hash><Pid>54197-640-0000025-16365</Pid><PidType>14</PidType></Product><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17864</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Friday, July 27, 2007 1:42 AM

Answers

  • Sorry. it makes no difference.

    The problem is on the Microsoft.com server
    Friday, July 27, 2007 10:37 PM
  • Hello Thin Ice,

     

    See you are having problems with your Mate's system. Can you tell me how your trying to legalize the existing XP loaded on his system? Have you purchased the WGA Kit? Also do you receive any other errors whatsoever? We would like to assist you with the problem. 

     

    Definetly use internet explorer for the process. Also if you have any antivirus software, firewalls, antispy software please drop the sheilds temporary. Shields back up after success has been reached :-). Also you can submit a piracy report. This would really help you as well as countless others who may become victims in the future. Another idea is right visit the store where your mate purchased the system and let them know about the XP. In turn you can demand monies returned or they provide you with a genuine system. 

     

    Also please try the suggestion Dan provided. Firewall or other programs may be causing a problem. Please let us know so we can provide further assistance.

     

     

    Cheers :-)

     

     

    Stephen Holm, MS

     

    Saturday, July 28, 2007 12:08 AM

All replies

  • Thin Ice,

     

    Installing the latest version of the Notification Utility might address that problem.

     

    Here's the direct link:  http://go.microsoft.com/fwlink/?linkid=69498

     

    Post back and let us know!

    Friday, July 27, 2007 7:22 PM
  • Sorry. it makes no difference.

    The problem is on the Microsoft.com server
    Friday, July 27, 2007 10:37 PM
  • Hello Thin Ice,

     

    See you are having problems with your Mate's system. Can you tell me how your trying to legalize the existing XP loaded on his system? Have you purchased the WGA Kit? Also do you receive any other errors whatsoever? We would like to assist you with the problem. 

     

    Definetly use internet explorer for the process. Also if you have any antivirus software, firewalls, antispy software please drop the sheilds temporary. Shields back up after success has been reached :-). Also you can submit a piracy report. This would really help you as well as countless others who may become victims in the future. Another idea is right visit the store where your mate purchased the system and let them know about the XP. In turn you can demand monies returned or they provide you with a genuine system. 

     

    Also please try the suggestion Dan provided. Firewall or other programs may be causing a problem. Please let us know so we can provide further assistance.

     

     

    Cheers :-)

     

     

    Stephen Holm, MS

     

    Saturday, July 28, 2007 12:08 AM
  • I can't purchase the WGA kit, because the instructions aren't available (which is part of the point of this post). Microsoft.com always forwards the links generated by the WGA Tray device to the nonsense I intially reported.

    As I reported in second post, i've tried Dan's suggestion. It made no difference: it generates the same URLs, which after a moment's display are forwarded to the not found link reported.

    The URLS are:
    http://www.microsoft.com/genuine/downloads/VLKInstructions.aspx?displaylang=en&Error=3&PartnerID=104&sGuid=dc5d3312-47e1-4d9e-8d0d-17aa037357b0

    http://www.microsoft.com/genuine/notify/Configurator.aspx?displaylang=en&sGuid=499bf2ec-b862-4c39-a4a7-1e48c8c07459&gs=3 (Click on Resolve now and it goes to the not found link)

    I do use Internet Explorer (which you can see from the original report submitted is the default browser).  Maybe there's a problem with his IE but since he can't download patches for it, they'll never get rectified.

    I cannot for the life of me see how firewalls or AV shields etc change the way that microsoft.com forwards links (since I have actually, in another life, constructed forwarding links in that microsoft.com database), but I tried turning them off. As expected: NO DIFFERENCE.

    The correct information appears to be going to Microsoft.com, but it doesn't know what to do with it. I usually find that region settings have a bearing on the issue (they are all UK, not US).

    My mate's parents bought the PC for him from some "mom & pop" in another city. I'm only staying with him for one day more, and have invested hours in trying to rectify the problem. I doubt that he will attempt where I have failed. It's up to him to submit a piracy report: I don't have any of the purchase details.
    Saturday, July 28, 2007 5:47 PM
  • Thin Ice,

     

    Let me look into the situation a little deeper as why you can't purchase the WGA Kit. I will get back with you.  Again thank you for your patients.

     

     

    Stephen Holm, MS

     

    Monday, July 30, 2007 11:52 PM