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Cannot pass validation check after installing new motherboard RRS feed

  • Question

  • We recently installed a new motherboard because a power serge fried the original one. We have a Gateway DX4300-11

    Windows 7 is 64-bit. 

    I ran the "Recreate the Licensing store" as suggested on other posts.

    I was given the option to purchase or enter a product key...

    I entered the product key that was on the case, but got the error message that the key was invalid.

    I then ran the MGAdiag...

    One thing I noticed is the partial Product Key in the report is different than the product key on the case. 

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {101834EB-C0B0-4070-8E09-A84DDC4718DA}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Don\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{101834EB-C0B0-4070-8E09-A84DDC4718DA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-738969377-4247674051-1231511612</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>A780L</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100412000000.000000+000</Date></BIOS><HWID>50BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-0072011

    Installation ID: 021786675956119192820406107136613340649874550771359071

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 7QJB7

    License Status: Notification

    Notification Reason: 0xC004F057.

    Remaining Windows rearm count: 2

    Trusted time: 1/7/2011 11:36:40 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 1:7:2011 11:36

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GGCDiB1VPIQM8LoWBo4LCIz6kVSgDYhji4=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC 041210 APIC1359

      FACP 041210 FACP1359

      SRAT AMD   FAM_F_10

      HPET 041210 OEMHPET 

      MCFG 041210 OEMMCFG 

      OEMB 041210 OEMB1359

      SSDT A M I POWERNOW


    Friday, January 7, 2011 5:59 PM

Answers

  • "Window 7 not genuine" wrote in message news:d2e0c296-b2cc-4c2a-aa77-35430d894b77...

    We recently installed a new motherboard because a power serge fried the original one. We have a Gateway DX4300-11

    Windows 7 is 64-bit. 

    I ran the "Recreate the Licensing store" as suggested on other posts.

    I was given the option to purchase or enter a product key...

    I entered the product key that was on the case, but got the error message that the key was invalid.

    I then ran the MGAdiag...

    One thing I noticed is the partial Product Key in the report is different than the product key on the case. 

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003



    Unfortunately replacing the motherboard out of warranty conditions means that your Windows license is now invalid, as it was tied to the original board.
     
    You can try telephone activation of your COA Key - it may work
    Use the Change Product Key link on the System Properties page to change the key, then...
     
    To use telephone activation -
    Click on the Start button
    In the Search box, type
    SLUI   4
    pick your country/region, and follow the instructions.
    If normal activation fails at this point , and you don't successfully get transferred to a rep, then redial and this time do NOT respond when asked which service you require - you should be transferred to a live rep who can assist.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 7, 2011 6:06 PM
    Moderator
  • I changed the product key to the one on the sticker from the Change Product Key Link, Then I ran the activation again from the computer, this time the activation cleared and the validation tool passed. So I didn't have to use the phone to activate...(For now) So thank you for your help. I think the first time I didn't actually "change" the product key. I just entered it for activation, or something like that. :)
    Friday, January 7, 2011 6:54 PM

All replies

  • "Window 7 not genuine" wrote in message news:d2e0c296-b2cc-4c2a-aa77-35430d894b77...

    We recently installed a new motherboard because a power serge fried the original one. We have a Gateway DX4300-11

    Windows 7 is 64-bit. 

    I ran the "Recreate the Licensing store" as suggested on other posts.

    I was given the option to purchase or enter a product key...

    I entered the product key that was on the case, but got the error message that the key was invalid.

    I then ran the MGAdiag...

    One thing I noticed is the partial Product Key in the report is different than the product key on the case. 

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003



    Unfortunately replacing the motherboard out of warranty conditions means that your Windows license is now invalid, as it was tied to the original board.
     
    You can try telephone activation of your COA Key - it may work
    Use the Change Product Key link on the System Properties page to change the key, then...
     
    To use telephone activation -
    Click on the Start button
    In the Search box, type
    SLUI   4
    pick your country/region, and follow the instructions.
    If normal activation fails at this point , and you don't successfully get transferred to a rep, then redial and this time do NOT respond when asked which service you require - you should be transferred to a live rep who can assist.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 7, 2011 6:06 PM
    Moderator
  • Thank you I will try this...
    Friday, January 7, 2011 6:08 PM
  • I changed the product key to the one on the sticker from the Change Product Key Link, Then I ran the activation again from the computer, this time the activation cleared and the validation tool passed. So I didn't have to use the phone to activate...(For now) So thank you for your help. I think the first time I didn't actually "change" the product key. I just entered it for activation, or something like that. :)
    Friday, January 7, 2011 6:54 PM
  • "Window 7 not genuine" wrote in message news:41004e45-3d74-4fdc-b3b4-a005b1110019...
    I changed the product key to the one on the sticker from the Change Product Key Link, Then I ran the activation again from the computer, this time the activation cleared and the validation tool passed. So I didn't have to use the phone to activate...(For now) So thank you for your help. I think the first time I didn't actually "change" the product key. I just entered it for activation, or something like that. :)

    Great - good luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 7, 2011 7:02 PM
    Moderator
  • Thank You, complete information. I hope it will function - Fujitsy Original Service has damaged by cleaning my motherboard and search now for same type to change :-((

    Tuesday, August 11, 2015 10:28 AM