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VIsta says not genuion and control panel not working RRS feed

Answers

  • Hi jameabc,


    We think we have the fix for your particular issue.


      NOTE: these steps should Only be tried for issues that meet the below criteria:


    1) The problem is diagnosed as a 'Software Licensing Service has Stopped' issue 
    2) When you attempt to re-start the service (either thru the 'Services' interface or by the net start slsvc command) you get the error: "Error 3: The system cannot find the path specified"

    If your issue meets the above criteria, then see the below is information and a fix for your issue:


    -----------------------------------------------------------------

    In your Vista's Registry, at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc  there are a number of Entries that deal with the file Slsvc (such as DisplayName, FailureAction, RequiredPrivileges and so on). None of these entries have been touched Except the Entry 'ImagePath'. this entry has been deleted.


    To rephrase: The cause of your issue is that the Registry Entry (ImagePath), that points to the file location of file slsvc.exe (which is the file that runs the Software Licensing Service), is missing. 


    Here are a few possible reasons this registry entry could go missing

    a) User deleted the Entry
    b) A Registry "cleaner" program deleted the Entry
    c) An Anti-virus or Anti-spyware program deleted the Entry
    d) Malware of some kind (Virus, Trojan, Worm, so on) deleted the Entry

     I can't be completly positive (untill I see the deletion occur, in person) but the chance that this was caused by anything that Microsoft has done, very low. I say that because the location of the file slsvc.exe has not changed since Vista's launched, so there is no reason that anything released by Microsoft, would touch that Entry.


    To fix the issue, we need to re-insert that Registry Entry.


    1) Open Notepad
    2) Copy the text (in the below box) and paste it into the notepad:

     
    Windows Registry Editor Version 5.00  
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc]  
    "DisplayName"="@%SystemRoot%\\system32\\SLsvc.exe,-101"  
    "Group"="ProfSvc_Group"  
    "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\  
      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,53,\  
      00,4c,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00  
    "Description"="@%SystemRoot%\\system32\\SLsvc.exe,-100"  
    "ObjectName"="NT AUTHORITY\\NetworkService"  
    "ErrorControl"=dword:00000001  
    "Start"=dword:00000002  
    "Type"=dword:00000010  
    "DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00  
    "ServiceSidType"=dword:00000001  
    "RequiredPrivileges"=hex(7):53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,\  
      00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,00,\  
      61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,\  
      00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,\  
      61,00,74,00,65,00,47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,\  
      00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\  
      72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\  
      00,65,00,67,00,65,00,00,00,00,00 

    3) In Notepad, click ‘File’ then select ‘Save As’
    4) In the ‘Save As’ window, select ‘Desktop’ as the location to save to.
    5) Click the ‘Save as Type’ dropdown menu and select ‘All File(*.*)’
    6) In the ‘File Name:’ field, type: slsvc_reg.reg
    7) Click the ‘Save’ button
    8) The file should now be on your desktop, double-click it
    9) Reboot


    Please report how this works for you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Thursday, February 19, 2009 2:16 AM
    • Marked as answer by Darin Smith MS Thursday, February 19, 2009 9:31 PM
    Thursday, February 19, 2009 2:13 AM

All replies

  • Hi jameabc,


    We think we have the fix for your particular issue.


      NOTE: these steps should Only be tried for issues that meet the below criteria:


    1) The problem is diagnosed as a 'Software Licensing Service has Stopped' issue 
    2) When you attempt to re-start the service (either thru the 'Services' interface or by the net start slsvc command) you get the error: "Error 3: The system cannot find the path specified"

    If your issue meets the above criteria, then see the below is information and a fix for your issue:


    -----------------------------------------------------------------

    In your Vista's Registry, at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc  there are a number of Entries that deal with the file Slsvc (such as DisplayName, FailureAction, RequiredPrivileges and so on). None of these entries have been touched Except the Entry 'ImagePath'. this entry has been deleted.


    To rephrase: The cause of your issue is that the Registry Entry (ImagePath), that points to the file location of file slsvc.exe (which is the file that runs the Software Licensing Service), is missing. 


    Here are a few possible reasons this registry entry could go missing

    a) User deleted the Entry
    b) A Registry "cleaner" program deleted the Entry
    c) An Anti-virus or Anti-spyware program deleted the Entry
    d) Malware of some kind (Virus, Trojan, Worm, so on) deleted the Entry

     I can't be completly positive (untill I see the deletion occur, in person) but the chance that this was caused by anything that Microsoft has done, very low. I say that because the location of the file slsvc.exe has not changed since Vista's launched, so there is no reason that anything released by Microsoft, would touch that Entry.


    To fix the issue, we need to re-insert that Registry Entry.


    1) Open Notepad
    2) Copy the text (in the below box) and paste it into the notepad:

     
    Windows Registry Editor Version 5.00  
     
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc]  
    "DisplayName"="@%SystemRoot%\\system32\\SLsvc.exe,-101"  
    "Group"="ProfSvc_Group"  
    "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\  
      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,53,\  
      00,4c,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00  
    "Description"="@%SystemRoot%\\system32\\SLsvc.exe,-100"  
    "ObjectName"="NT AUTHORITY\\NetworkService"  
    "ErrorControl"=dword:00000001  
    "Start"=dword:00000002  
    "Type"=dword:00000010  
    "DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00  
    "ServiceSidType"=dword:00000001  
    "RequiredPrivileges"=hex(7):53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,\  
      00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,00,\  
      61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,\  
      00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,\  
      61,00,74,00,65,00,47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,\  
      00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\  
      72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\  
      00,65,00,67,00,65,00,00,00,00,00 

    3) In Notepad, click ‘File’ then select ‘Save As’
    4) In the ‘Save As’ window, select ‘Desktop’ as the location to save to.
    5) Click the ‘Save as Type’ dropdown menu and select ‘All File(*.*)’
    6) In the ‘File Name:’ field, type: slsvc_reg.reg
    7) Click the ‘Save’ button
    8) The file should now be on your desktop, double-click it
    9) Reboot


    Please report how this works for you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Proposed as answer by Darin Smith MS Thursday, February 19, 2009 2:16 AM
    • Marked as answer by Darin Smith MS Thursday, February 19, 2009 9:31 PM
    Thursday, February 19, 2009 2:13 AM
  • Thanks Darin this fixed the problem.

    I think the problem may have started when i downloaded a registry cleaner called "free registry cleaner" and used it to clean my registry.

    Quick question regarding the registry. is using registry cleaners a good idea? or is it best to just not clean it? thanks
    Thursday, February 19, 2009 2:31 AM
  • Jameabc,

    You wrote, "I think the problem may have started when i downloaded a registry cleaner called "free registry cleaner" and used it to clean my registry."

    IMO you got less than your money's worth from that program.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, February 19, 2009 2:47 AM