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Why is OGA saying my Office 2007 Pro install is non-genuine RRS feed

  • Question

  • Last year I purchased and installed a Full Retail Office 2007 Pro that came in sealed package with all docs, COA, hologram CDs. It's been working fine until I just installed all pending updates to Windows and Office. Now OGA is reporting my Office 2007 is not genuine.

    The packaging and CDs I bought look completely genuine to me. And the product key worked fine when I originally installed the CDs. The only "oddness" was that I installed Office 2007 Pro on top of the pre-installed Office 2007 trial that came with my notebook PC. Is it possible that OGA is buggy and is invalidly flagging a valid installation???

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D62A749E-1701-4F44-8F2E-29B6953556A2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D62A749E-1701-4F44-8F2E-29B6953556A2}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-2594221742-3544868564-1452196826</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>8932CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7OETA9WW (2.09 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20071227000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>806B3907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/><File Name="OGAVerify.exe" Version="1.7.105.14"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>61EEB3CDC5D6D86</Val><Hash>8UfPVmPkkt3B6YsFjG/8KhsGgxM=</Hash><Pid>89409-707-1667886-65562</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14082:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: LENOVO,LENOVO

    OEM Activation 2.0 Data-->
    N/A

    Thursday, May 13, 2010 3:51 AM

Answers

  • Hello bruceadler,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    The mgadiag report is reflecting that there are two installations of Office on your Lenovo computer.

    The one that is the problem is the nongenuine Volume Licensing installation of Office Professional Plus 2007, which was installed with an Invalid Volume Licesning Product Key.  An Invalid VLK is a product key made up by software pirates using a program known as a Key Generator, or KeyGen for short.  This product key was never issued by Microsoft, making it Invalid.

    Your description of buying a genuine-looking retail package of what was supposed to be Office Professional 2007 is something we see a lot here on the forum.  The current crop of counterfeit Office product is very "good."

    If possible, you should contact the place of purchase and demand a refund for the counterfeit product that they sold to you.  However, due to the passage of time, you may not be successful in pursuing the retailer or seller.  If not, please click on the Learn More Online link you are being shown by the OGA Notifications Utility.  Look for the "Request a Complimentary Replacement" links (or wording to that effect) on the right side of the subsequent web pages.  This link will take you through a process that has you prepare a piracy report and then provides you an address to send your counterfeit materials for evaluation.  Upon receipt, if Microsoft deems them to be "high quality counterfeits" you will be sent complimentary replacements.

    Please refer to the FAQ for further information:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EAPAC

    Assuming you process the application and are approved, post back when you get the Genuine Office replacement so we can help you uninstall the nongenuine Office, clean up, and then get the genuine replacement installed and activated.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, May 13, 2010 3:54 PM

All replies

  • Hello bruceadler,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    The mgadiag report is reflecting that there are two installations of Office on your Lenovo computer.

    The one that is the problem is the nongenuine Volume Licensing installation of Office Professional Plus 2007, which was installed with an Invalid Volume Licesning Product Key.  An Invalid VLK is a product key made up by software pirates using a program known as a Key Generator, or KeyGen for short.  This product key was never issued by Microsoft, making it Invalid.

    Your description of buying a genuine-looking retail package of what was supposed to be Office Professional 2007 is something we see a lot here on the forum.  The current crop of counterfeit Office product is very "good."

    If possible, you should contact the place of purchase and demand a refund for the counterfeit product that they sold to you.  However, due to the passage of time, you may not be successful in pursuing the retailer or seller.  If not, please click on the Learn More Online link you are being shown by the OGA Notifications Utility.  Look for the "Request a Complimentary Replacement" links (or wording to that effect) on the right side of the subsequent web pages.  This link will take you through a process that has you prepare a piracy report and then provides you an address to send your counterfeit materials for evaluation.  Upon receipt, if Microsoft deems them to be "high quality counterfeits" you will be sent complimentary replacements.

    Please refer to the FAQ for further information:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EAPAC

    Assuming you process the application and are approved, post back when you get the Genuine Office replacement so we can help you uninstall the nongenuine Office, clean up, and then get the genuine replacement installed and activated.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, May 13, 2010 3:54 PM
  • Dan, thanks for the explanation.

    When I originally installed this copy of Office Pro 2007 (on top of the trial version that came preinstalled on my new PC), I don't recall being told by the MS Office installer that I had just activated using a Volume Licensing Key (VLK).

    How was I as a retail customer who pruchased a sealed product with what seemed to be a valid COA on the outside and a full retail Product Key inside (inside the plastic flip open case) supposed to have been able to determine at the time of installation that the 25 character key I entered was a VLK and not a Retail Key?

    It seems to me that Microsoft must be using some sort of particular prefix or suffix or unique sequence that distinguishes which type of key I've got.

    If selling bogus Retail copies of Office with invalid VLKs is a very common rip off then why hasn't Microsoft provided us customers whatever information we need so that we can tell immediately at the time of purchase that you're attempting to install a Retail copy of Office with a VLK rather than a Retail Key???

    Monday, May 17, 2010 11:58 AM
  • Hello bruceadler,

    You wrote, "If selling bogus Retail copies of Office with invalid VLKs is a very common rip off then why hasn't Microsoft provided us customers whatever information we need so that we can tell immediately at the time of purchase that you're attempting to install a Retail copy of Office with a VLK rather than a Retail Key???"

    They are not bogus retail copies per se, they are copies of a Volume Licensing-only product Office Professional Plus 2007 with bogus volume licensing keys that are made to look like the retail product Office Professional 2007.

    Microsoft does have a website with information for consumers regarding genuine and counterfeit product:  http://howtotell.com

    You wrote, "How was I as a retail customer who pruchased a sealed product with what seemed to be a valid COA on the outside and a full retail Product Key inside (inside the plastic flip open case) supposed to have been able to determine at the time of installation that the 25 character key I entered was a VLK and not a Retail Key?"

    There is no publically-available method for consumers to determine whether any given product key is for any given license type, be it OEM, upgrade retail, full retail, or Volume.

    The best defense against counterfeit software in general and counterfeit Microsoft software in particular is the educated consumer who decides that a product being sold for a fraction of its normal retail selling price in a nontraditional fashion falls into the "too good to be true" category.  Not too much different from recognizing that a guy selling Rolex watches out of the trunk of his car for $35 each is not selling a real Rolex watch.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, May 17, 2010 12:37 PM