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onecare wont let me install successfully what do i do?

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Hi my name is Anthony and i just bough the windows live onecare and i inserted the cd and began installing but 25% done installing it stops and says one or more components of windows live onecare did not install successfully please contact support for assistance with correcting this issue, so what do i do ? please some one help me before my computer gets more inffected thanks.

Wednesday, October 29, 2008 5:50 PM

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See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

Post the exact error message (including the number) here if you want more help via the forum or contact support via email:

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Wednesday, October 29, 2008 7:13 PM

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See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

Post the exact error message (including the number) here if you want more help via the forum or contact support via email:

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Wednesday, October 29, 2008 7:13 PM

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the error id is 0020-80070643 so can some e helpe me please and thanks.

Wednesday, October 29, 2008 7:28 PM
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See this article for the solution to this error:

http://support.microsoft.com/kb/930162

If that does not resolve it, use the link for how to reach support in my previous reply.

-steve

Thursday, October 30, 2008 7:04 PM

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