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Genuine Advantage says Office is not activated. It is. RRS feed

  • Question

  • The WGA tool says Office is not activated. Office says it is, i.e. when I click on Activate Product I get a box saying it is activated. I know that I did activate it, and I know all software is genuine. 

    Furthermore, until the last time I used Office Update, I did not get this message about activation. But earlier today during a Chat session to solve a problem with not being able to install security updates, a technician used remote access to repair the problem. Then when I tried to use Office Update, I received the message about activation.

    What do I do?


    Here is the Diagnostic Tool result:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {96A0659E-158A-43E6-BFC9-416F63485FD6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft FrontPage 2002 - 100 Genuine
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office XP Professional - 101 Not Activated
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.5512]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{96A0659E-158A-43E6-BFC9-416F63485FD6}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-57989841-1425521274-682003330</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8200               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20010918000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>BD423C370184C06E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft FrontPage 2002</Name><Ver>10</Ver><Val>944CE895973B18A</Val><Hash>fKw7jLk9dgwfi5BBcyYX0y/8eeM=</Hash><Pid>54196-750-3771575-16542</Pid><PidType>1</PidType></Product><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>2A8BE515973B250</Val><Hash>Xl7oEiVzTIGDEuS4Wg37V7zkmdc=</Hash><Pid>54197-750-3772565-16026</Pid><PidType>1</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>4806C4FD9B187B9</Val><Hash>q6nhDFRxHF0IMKqLz9amf1zqp78=</Hash><Pid>54186-752-4034201-17075</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="101"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    • Edited by BenThairB4 Thursday, October 9, 2008 7:07 PM Add explanation.
    Thursday, October 9, 2008 6:39 PM

Answers

All replies

  • Hello BenThairB4, 


    Thank you for visiting the Office Genuine Advantage (OGA) program forum.
    Your issue appears to be outside the scope of the OGA program forum. In an attempt to assist I would like to provide the following:

    Open My Computer located on your desktop.

    Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu do the following: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    Right click data.dat file, then click Delete.

    The data.dat file is for Office, Not OGA.

    Once the file has been deleted, open an Office application such as MS Word and activate it.

    If product activation was successful try the Office Validation located here:

    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base (KB) articles can provide more information for Office Activation issues:

    KB903275 - How to troubleshoot problems that you may experience when you try to activate an Office product

    http://support.microsoft.com/kb/903275/en-us

    KB326851 -   Activation and registration of a Microsoft product

    http://support.microsoft.com/kb/326851

    KB919895 - How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895

    KB828958 - Resources to help you activate a license in Microsoft Office programs

    http://support.microsoft.com/default.aspx/kb/828958/en-us

    Should you need further guidance please post your question(s) to the Windows XP General newsgroup forum located here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=activation&dg=microsoft.public.windowsxp.general&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Thank you for visiting the OGA program forum.


    Antron D. MS
    WGA FORMS

    • Edited by Antron D. MS Thursday, October 9, 2008 8:49 PM Update
    • Edited by RickImAPC Friday, October 10, 2008 4:03 PM FMT TXT
    • Marked as answer by RickImAPC Friday, October 10, 2008 4:17 PM
    Thursday, October 9, 2008 8:48 PM
  •  Hello BenThairB4,


    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue.
    The Windows XP PRO Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     
    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked.
    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP PRO before any further complications occur from being non-genuine.
    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    Thank you,

    Antron D. MS

    WGA FORUM    

    Thursday, October 9, 2008 8:59 PM