Outlook 2007 repeatedly crashed. Hosted Exchange provider suggested to upgrade to Outlook 2010 this was done yet Outlook continues to crash. New profile and .ost file have been created. At the end of each crash, user
is prompted to apply Windows Updates. All updates have been applied. All Outlook ad-ins have been disabled. OS is Windows 7. Error messages are as follows:
Fault bucket 2556814127, type 1
Event Name: APPCRASH
Response:
http://oca.microsoft.com/resredir.aspx?SID=604&iBucketTable=1&iBucket=-1738153169
Cab Id: 0
Problem signature:
P1: OUTLOOK.EXE
P2: 14.0.4760.1000
P3: 4ba8fefd
P4: unknown
P5: 0.0.0.0
P6: 00000000
P7: c00000fd
P8: 0601aae7
P9:
P10:
Attached files:
C:\Users\knicolesmith\AppData\Local\Temp\115226503.cvr
C:\Users\knicolesmith\AppData\Local\Temp\LoadedBodyStream-115226472-0.out
C:\Users\knicolesmith\AppData\Local\Temp\WER3B10.tmp.version.txt
C:\Users\knicolesmith\AppData\Local\Temp\CVRB5F9.tmp.cvr
These files may be available here:
C:\Users\knicolesmith\AppData\Local\Microsoft\Windows\WER\ReportArchive\Reportb40a608a
Log Name: Application
Source: Application Error
Date: 8/11/2011 1:22:11 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: H38.hadcoinc.local
Description:
Faulting application OUTLOOK.EXE, version 14.0.4760.1000, time stamp 0x4ba8fefd, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc00000fd,
fault offset 0x0544aae7, process id 0x99644, application start time 0x01cc57e51c82ca55.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-11T05:22:11.000Z" />
<EventRecordID>11184</EventRecordID>
<Channel>Application</Channel>
<Computer>H38.hadcoinc.local</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>14.0.4760.1000</Data>
<Data>4ba8fefd</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c00000fd</Data>
<Data>0544aae7</Data>
<Data>99644</Data>
<Data>01cc57e51c82ca55</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 8/11/2011 1:11:11 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: H38.hadcoinc.local
Description:
Faulting application OUTLOOK.EXE, version 14.0.4760.1000, time stamp 0x4ba8fefd, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc00000fd,
fault offset 0x0557aae7, process id 0x93d9c, application start time 0x01cc57e454168439.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-11T05:11:11.000Z" />
<EventRecordID>11179</EventRecordID>
<Channel>Application</Channel>
<Computer>H38.hadcoinc.local</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>14.0.4760.1000</Data>
<Data>4ba8fefd</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c00000fd</Data>
<Data>0557aae7</Data>
<Data>93d9c</Data>
<Data>01cc57e454168439</Data>
</EventData>
</Event>