Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Outlook repeatedly crashes RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Outlook 2007 repeatedly crashed.  Hosted Exchange provider suggested to upgrade to Outlook 2010 this was done yet Outlook continues to crash.  New profile and .ost file have been created.   At the end of each crash, user is prompted to apply Windows Updates.  All updates have been applied.    All Outlook ad-ins have been disabled.  OS is Windows 7.   Error messages are as follows:

    Fault bucket 2556814127, type 1

    Event Name: APPCRASH

    Response: http://oca.microsoft.com/resredir.aspx?SID=604&iBucketTable=1&iBucket=-1738153169

    Cab Id: 0

     

    Problem signature:

    P1: OUTLOOK.EXE

    P2: 14.0.4760.1000

    P3: 4ba8fefd

    P4: unknown

    P5: 0.0.0.0

    P6: 00000000

    P7: c00000fd

    P8: 0601aae7

    P9:

    P10:

     

    Attached files:

    C:\Users\knicolesmith\AppData\Local\Temp\115226503.cvr

    C:\Users\knicolesmith\AppData\Local\Temp\LoadedBodyStream-115226472-0.out

    C:\Users\knicolesmith\AppData\Local\Temp\WER3B10.tmp.version.txt

    C:\Users\knicolesmith\AppData\Local\Temp\CVRB5F9.tmp.cvr

     

    These files may be available here:

    C:\Users\knicolesmith\AppData\Local\Microsoft\Windows\WER\ReportArchive\Reportb40a608a

    Log Name:      Application

    Source:        Application Error

    Date:          8/11/2011 1:22:11 AM

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      H38.hadcoinc.local

    Description:

    Faulting application OUTLOOK.EXE, version 14.0.4760.1000, time stamp 0x4ba8fefd, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc00000fd, fault offset 0x0544aae7, process id 0x99644, application start time 0x01cc57e51c82ca55.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2011-08-11T05:22:11.000Z" />

        <EventRecordID>11184</EventRecordID>

        <Channel>Application</Channel>

        <Computer>H38.hadcoinc.local</Computer>

        <Security />

      </System>

      <EventData>

        <Data>OUTLOOK.EXE</Data>

        <Data>14.0.4760.1000</Data>

        <Data>4ba8fefd</Data>

        <Data>unknown</Data>

        <Data>0.0.0.0</Data>

        <Data>00000000</Data>

        <Data>c00000fd</Data>

        <Data>0544aae7</Data>

        <Data>99644</Data>

        <Data>01cc57e51c82ca55</Data>

      </EventData>

    </Event>

     

    Log Name:      Application

    Source:        Application Error

    Date:          8/11/2011 1:11:11 AM

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      H38.hadcoinc.local

    Description:

    Faulting application OUTLOOK.EXE, version 14.0.4760.1000, time stamp 0x4ba8fefd, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc00000fd, fault offset 0x0557aae7, process id 0x93d9c, application start time 0x01cc57e454168439.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2011-08-11T05:11:11.000Z" />

        <EventRecordID>11179</EventRecordID>

        <Channel>Application</Channel>

        <Computer>H38.hadcoinc.local</Computer>

        <Security />

      </System>

      <EventData>

        <Data>OUTLOOK.EXE</Data>

        <Data>14.0.4760.1000</Data>

        <Data>4ba8fefd</Data>

        <Data>unknown</Data>

        <Data>0.0.0.0</Data>

        <Data>00000000</Data>

        <Data>c00000fd</Data>

        <Data>0557aae7</Data>

        <Data>93d9c</Data>

        <Data>01cc57e454168439</Data>

      </EventData>

    </Event>

     

    Monday, August 22, 2011 2:10 PM