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Office Outlook 2007 prompt for activation RRS feed

  • Question

  • I have an enterprise copy of Office 2007 which I recently reinstalled to my netbook after doing a clean install of Win7.

    The product activated fine, but every day or so, when opening Outlook, I'm reminded that the product hasnt been activated. Clicking 'Remind me later' removes the dialog, and if i try to activate the product from the Help menu the 'This Product has already been activated" dialog appears.

    WGADiag log posted below - any help greatly appreciated as i really dont want to have to remove and reinstall to try to fix!

    cheers

    Ad


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4XJFG-QKG24-36GJX
    Windows Product Key Hash: pL/dKxiXZ0UIkVOreHQtQdMJgp0=
    Windows Product ID: 00362-874-4556591-85700
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.026
    ID: {68D2C0E9-9B48-4ABA-BEFC-1DF9ED98DDE8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium N
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{68D2C0E9-9B48-4ABA-BEFC-1DF9ED98DDE8}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010300.0.0.026</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-36GJX</PKey><PID>00362-874-4556591-85700</PID><PIDType>5</PIDType><SID>S-1-5-21-1746392123-3902518356-1446765009</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2957                            </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>1ACN22WW(V1.13)</Version><SMBIOSVersion major="2" minor="4"/><Date>20091124000000.000000+000</Date></BIOS><HWID>90B80600018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>870666BA63036CE</Val><Hash>64fkCYbN24uWDJY/RWesKAB9RoQ=</Hash><Pid>81599-871-1169765-65928</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremiumN edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 8d2813f4-654e-4aad-9786-dba84bfe33d6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00362-00170-874-455659-01-2057-7600.0000-3552009
    Installation ID: 008825045065680632868146266936968216501043628891271554
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 36GJX
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 30/12/2009 12:28:11

    HWID Data-->
    HWID Hash Current: MgAAAAAABAABAAIAAAABAAAAAgABAAEAJJQ0lCCNSOTiFTos5kJI1fys5Af+B6hJchk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   Napa   
      FACP   LENOVO  CB-01  
      HPET   LENOVO  CB-01  
      BOOT   INTEL   Napa   
      MCFG   LENOVO  CB-01  
      SSDT   PmRef  CpuPm
      ASF!   INTEL   Napa   
      SLIX   INTEL   Napa   

     

    Wednesday, December 30, 2009 12:41 PM

Answers

  • Hello AdSoz,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    The report data is showing that your installation of a retail licensed copy of Office Enterprise 2007 on your Lenovo computer is Genuine.


    Please work thru the repair methods in the following MS KB article:
    http://support.microsoft.com/kb/919895

    Usually the FixIt in Method 3 is the one that corrects the type of problem you are experiencing.

    Post back to let us know if it worked for you :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by AdSoz Thursday, December 31, 2009 2:53 AM
    • Edited by Dan at IT Associates Thursday, December 31, 2009 2:55 AM
    Wednesday, December 30, 2009 2:18 PM
  • The Problem occurs due to permission error in OPA12 files or under registry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\Registration where value could not be set. This may also happen if you have multiple version of Office on the computer.

    Two main Reasons - User Access Control and conflict with other security application installed on the computer.

    Save the fixit on the computer (desktop)

    http://go.microsoft.com/?linkid=9684287

    Once saved. Right click and run as administrator.

    It should fix the issue. If you still have the issue.

    Remove Microsoft office 2007 using the Microsoft Fixit --   http://go.microsoft.com/?linkid=9669698

    1.     Click Start, click Run, type regedit , and then click OK.

    2.     Locate the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\

    3.     Click Office Key, and then click Export on the File menu.

    4.     Name the file "HKCUoffice.reg" and then save the file to the desktop.

    5.     Select the key, click Delete on the Edit menu, and then click Yes.

    6.     Locate the following registry subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\

    7.     Click Office, and then click Export on the File menu.

    8.     Name the file " HKLMoffice.reg " and then save the file to the desktop.

    9.     Select the Office key, click Delete on the Edit menu, and then click Yes.

    10.  Click Start, click Run, type %AllUsersprofile%\Application Data\Microsoft\Office\Data and then click OK.

    11.  Locate the Opa12.dat AND OPA12.bak and delete it.

    Restart the computer and reinstall.

    • Marked as answer by AdSoz Thursday, December 31, 2009 2:53 AM
    Wednesday, December 30, 2009 5:22 PM

All replies

  • Hello AdSoz,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    The report data is showing that your installation of a retail licensed copy of Office Enterprise 2007 on your Lenovo computer is Genuine.


    Please work thru the repair methods in the following MS KB article:
    http://support.microsoft.com/kb/919895

    Usually the FixIt in Method 3 is the one that corrects the type of problem you are experiencing.

    Post back to let us know if it worked for you :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by AdSoz Thursday, December 31, 2009 2:53 AM
    • Edited by Dan at IT Associates Thursday, December 31, 2009 2:55 AM
    Wednesday, December 30, 2009 2:18 PM
  • The Problem occurs due to permission error in OPA12 files or under registry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\Registration where value could not be set. This may also happen if you have multiple version of Office on the computer.

    Two main Reasons - User Access Control and conflict with other security application installed on the computer.

    Save the fixit on the computer (desktop)

    http://go.microsoft.com/?linkid=9684287

    Once saved. Right click and run as administrator.

    It should fix the issue. If you still have the issue.

    Remove Microsoft office 2007 using the Microsoft Fixit --   http://go.microsoft.com/?linkid=9669698

    1.     Click Start, click Run, type regedit , and then click OK.

    2.     Locate the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\

    3.     Click Office Key, and then click Export on the File menu.

    4.     Name the file "HKCUoffice.reg" and then save the file to the desktop.

    5.     Select the key, click Delete on the Edit menu, and then click Yes.

    6.     Locate the following registry subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\

    7.     Click Office, and then click Export on the File menu.

    8.     Name the file " HKLMoffice.reg " and then save the file to the desktop.

    9.     Select the Office key, click Delete on the Edit menu, and then click Yes.

    10.  Click Start, click Run, type %AllUsersprofile%\Application Data\Microsoft\Office\Data and then click OK.

    11.  Locate the Opa12.dat AND OPA12.bak and delete it.

    Restart the computer and reinstall.

    • Marked as answer by AdSoz Thursday, December 31, 2009 2:53 AM
    Wednesday, December 30, 2009 5:22 PM
  • Thanks for both of your answers - I'm pleased I didn't try to fix by reinstalling...

    I have UAC disabled and MSSE installed and have never run any other security software on this install, or any other version of Office, but have deleted Opa12.dat and have reactivated Office. Assume this is now fixed but will post back if not/ if deleting the reg entries doesn't fix.

    Cheers again!
    • Marked as answer by AdSoz Thursday, December 31, 2009 2:53 AM
    • Unmarked as answer by AdSoz Thursday, December 31, 2009 2:53 AM
    Thursday, December 31, 2009 2:52 AM
  • Hello AdSoz,

    Good to see that Office is fixed and back to normal. :-)

    BTW, please reconsider having UAC disabled.  It's probably the best user-level security feature built into Vista/7.  True, it can be a minor PITA for the first few weeks of having the new computer but after you settle in, it hardly ever comes up.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, December 31, 2009 4:05 PM
  • Thanks Dan. While I understand the benefits of UAC, and have it turned on on the family PCs, I've always preferred my own account on my PC being in the Users group and logging on as an Admin when needing to make config changes - a hangover from 2000/XP.

    I know 7's UAC is less intrusive than Vista's, and I could be persuaded to turn it back on and run as Admin all the time, but I've never really understood the difference in these two approaches - arent they effectively the same thing?

    I know this is off-topic, but if you have any words of wisdom/ could point me to a decent article in this regard,  I'll happily listen!

    thanks

    Sunday, January 3, 2010 3:16 PM
  • Hello AdSoz,

    You are following the best practice of running as a normal/standard/limited User and only logging on as an Administrator when the task at hand requires the privileges of an Administrator-level account.  I do the same thing myself, but UAC was developed to address the security issues that arrise when the "rest of humanity" does not follow the best practice :-)

    Following that discipline, there is still something that UAC can do for you:

    1.  If you use IE, it will run in Protected Mode (the safest browsing available for IE) only if UAC is enabled.

    2.  With UAC enabled, when you decide to perform an administrator-level task, UAC will display the prompt to enter administrator-level credentials, saving you the trouble of switching user and logging on as an admin.  True, RunAs can do the same thing, but the RunAs choice is not always available everywhere we'd like it to be.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, January 5, 2010 5:08 PM