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Laptop not genuine windows anymore plus other problems RRS feed

  • Question

  • Hello reader, today i was casually on my laptop as normal and it decided to close down and restart, lost allot of work so went to make a drink while it rebooted, i came back to my laptop stuck on a black screen with allot of writing and an error code 0xc00000e9 something about removing a device which i didn't do, but once it eventually started up everything was going slow took a good 15 mins to start up and i restarted it manually and it took another 15 mins to start up. then when it started up again it threw a blue screen with loads of writing at me wasn't on long enough to get a picture, its done this process several times and now its saying my windows is not genuine, i'm running pre installed windows 7 i have just ran a diagnostics and these are the results, i'm trying to backup my laptop essentials now but so far its taken me 3 hours to copy 200 pictures. please help. P.S im not computer literate so can someone willing to help keep it simple. thanks Chris

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
    Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
    Windows Product ID: 00359-OEM-8992687-00017
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {39BA7415-006B-4342-9D55-0EEEC0BB8FBF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150202-1526
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{39BA7415-006B-4342-9D55-0EEEC0BB8FBF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWX77</PKey><PID>00359-OEM-8992687-00017</PID><PIDType>2</PIDType><SID>S-1-5-21-4258176092-2730151421-1895865640</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE C670-165</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.70</Version><SMBIOSVersion major="2" minor="6"/><Date>20110822000000.000000+000</Date></BIOS><HWID>CA6B3B07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800017-02-1033-7601.0000-2312011
    Installation ID: 000066219492827315477431444600386763427873626414968782
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BWX77
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 23/03/15 4:14:00 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004B100
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:9:2015 14:58
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GH6eFgECo5ezrhTqu2U/obKLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC TOSASU TOSASU00
      FACP TOSASU TOSASU00
      HPET TOSASU TOSASU00
      MCFG TOSASU TOSASU00
      ECDT TOSASU TOSASU00
      SLIC TOSASU TOSASU00
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist

    Monday, March 23, 2015 4:26 AM

Answers