Error 8023 - Cannot Update Onecare 2.0.2392.4 - Added More Info RRS feed

  • Question


    I just installed Microsoft .Net Framework ver 3.5 and when I try to update OneCare, I Get the error "Update Failed - Onecare Update Service can Not be Started, Please try again later."


    I used the online tool to fix any onecare issues on updating, and it gave me the following error file when it failed to restore Onecare:


    FILENAME - caclsdeldb_err.txt

                        cacls "C:\Program Files\Microsoft Windows Onecare Live\Database" /T /C /E /G Cam:F
                        error code = 8023

    Has anyone had this happen? Is there any fix aside from uninstalling the new .Net Framework Update (ver 3.5)?



    - Intel P4 Core 2 Duo 1.7ghz, 2gb Ram, 200gb HD Acer Notebook Computer

    - Running Windows Vista Ultimate with ALL current updates installed

    - Have been Running OneCare ver 2.0.2392.4 (Eval from MSDN TechNet) for over 100 days without issues until now

    - The .Net Framework Ver 3.5 was installed for MS Expression Studio (Running Ver 3.5 as a test for MSDN)


    Also after reading other posts, I have checked whether all of the services listed are running or not, and ALL are currently in Automatic mode and are Running I have tried everything I have read in the other posts without any success. Any info that can be provided would be appreciated.


    Thank you,

    Cam M

    Sunday, January 20, 2008 7:04 AM


All replies

  • You're running the beta OneCare code. You need to uninstall it and reinstall the trial from http://onecare.live.com as the beta environment was shut down last Monday.





    Monday, January 21, 2008 3:03 AM
  • I am having the exact same problem - cannot get the virus updates to work.
    I cannot get any firther support from microsoft as they just keep pointing me back to the same static web page displaying all the steps i have already tried to make it work. Eventually, i uninstalled live onecare, ran the cleanup tool, re-installed it and i still have the same error when
                        cacls "C:\Program Files\Microsoft Windows Onecare Live\Database" /T /C /E /G Melanie:F
                        error code = 8023

    Please help!!

    Saturday, May 31, 2008 8:21 PM
  • I don't know what the 8023 error means, but I suspect that there may be a permissions problem with the database that the utility cannot deal with. Have you contacted support or are you getting the information from the Instant Help pages?


    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link in the message body: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=3425941&SiteID=2.


    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.



    Saturday, May 31, 2008 9:03 PM
  • I don't think the beta is problem - I have same error code.  I am using 2.0.2500.30.  Is that a beta?

      I came to the forum because "nothing" about updating, or printer sharing or downloading XP sp3 is working - I get "unknown error" on my computer -- so I've been trying to figure out what the problem is and downloading other fixes and got the 8023 error too.



    Sunday, June 1, 2008 2:43 AM
  • No, that isn't the beta. The original post in this thread involved the beta.

    I recommend that you contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Monday, June 2, 2008 1:12 AM