Queue audit history for emails RRS feed

  • Question

  • Is there a way to see the history of the queues a email has been in, if it has been moved from one queue to another and then to another?
    Tuesday, October 29, 2013 1:17 PM


  • There isn't any explicit tracking of something like this - CRM only holds on to the current queue an item is in. However you could fairly easily track something like this using a workflow. 

    Create a workflow on Queue item

    Have it fire when the Queue field changes and when the record is created

    Then you could create a Note record, set the regarding to the email item "Object (E-mail)" from the list of fields and then place the "Queue" field into the note someplace to record the name of the Queue. You could alternatively use a custom entity to track something like this as well if you want the history of all emails in one place. 

    Jason Lattimer
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    Tuesday, October 29, 2013 1:49 PM