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Counterfeit CD of Office Professional 2003 Installs without the Key Code and passes Office Validation RRS feed

  • Question

  • Hello, I am wondering if this type of a situation qualifies for the "Genuine Office Complimentary Offer". Since I cant go to ga.microsoft.com and fail the validation, but I qualify per the web page at......
     http://www.microsoft.com/genuine/office/qualifyinfo.aspx?displaylang=en

    Is there another way to go about sending a report and counterfeit CD in?

    Thanks
    • Moved by Carey FrischMVP Saturday, November 21, 2009 3:49 PM Moved to relevant category (From:Genuine Advantage Offers - Eligibility Issues Forum)
    Friday, November 20, 2009 6:39 PM

Answers

  • Hello ToneAlone,

    The MS support staff can see just as easily as we can when an installation of Office is a Volume Licensing installation, which is never the right kind of license for a typical consumer buying a product from a seller or any kind of a retail store.

    I think the Microsoft staff is told to consider any installation of Office that the report shows as Genuine, to be a genuine installation of Office, regardless of whether the usage of the product is a nongenuine usage, as in the case where a consumer ends up with a Volume License for Office when they thought they were buying a retail license.  I think that decision is intended to give the benefit of the doubt to the consumer where ever possible.

    I take it that you are absolutely, positively convinced that your Office materials are counterfeit.  But, it just so happens that the product key that came with the materials (or at least the product key that the possibly bogus software is automatically using) is still a legitimate Volume Licensing Key that still belongs to and is working for some other company.  Under such conditions, you will not be able to meet the requirements of the OGA Office Genuine Offer because the system used by Microsoft does not consider your installation to be nongenuine.

    What happens when you try to change the Office Pro 2003 product key from the one that is installed now, to the one on the CoA that came with the Discs?

    Use the instructions in this MS KB to try to change the PK:  http://support.microsoft.com/default.aspx/kb/895456

    Not that I am recommending this, but if you really really really are convinced your materials are counterfeit, then what would work is to internet search for bogus or pirated Office Professional 2003 product keys and change yours to one of them...then rerun validation.  The system would then consider your Office installation to be nongenuine, and then you could submit the materials for evaluation and possible free replacement.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, December 4, 2009 11:27 PM
    Friday, November 27, 2009 4:13 PM

All replies

  • Hello ToneAlone,

    Please follow these directions so we can take a look:
    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, November 21, 2009 8:02 PM
  • I've done that already and Microsoft customer service said that it is genuine. But, the CD has a sticker type hologram edge-to-edge label, and it installed without asking for the product key. The setup.ini calls a script that opens a bogus input prompt if you let it autorun from the CD. I'm trying to find out if Microsoft will use any other method of starting the report process (step #1 that your prompted for if it fails the office validation). Thanks
    Wednesday, November 25, 2009 1:53 PM
  • Hello ToneAlone

    Please post the report here.

    Can you also post the setup file here?  If the setup file has a clear text product key in it, for the purposes of this post in this public forum, please obscure that product key except for the last group of five characters.

    One other thing you can check---run a keyfinder like the Magical Jellybean Kefinder utility to see if the product key that gets installed is the same as the one in the setup file, and see if that is different from the PK on the CoA or the Proof of License label that came with the disc and other materials you purchased.  Just don't post any product keys.

    After looking at what you post, if the situation warrants, we can have you open a support request, then post the support request number, which will allow Darin Smith the MSFT moderator direct access to your report.  If necessary, he can work the issue from within his group (Genuine Advantage) and possibly get faster and better results than thru customer service channels.

    From what you are reporting (hologram is a label on the disc and not embedded in the plastic of the disc; setup runs without asking for a PK), it sure sounds like a bogus copy of Office to me.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, November 25, 2009 2:15 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-99RF9-CVPJ3-Q7VF3
    Windows Product Key Hash: mFxnH4YH/vS+h0UK2Wso+Jp3VYs=
    Windows Product ID: 00428-321-7001265-70991
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7100.2.00010100.0.0.001
    ID: {986CEDDB-D041-4555-8117-40C3DDD33097}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7100.winmain_win7rc.090421-1700
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{986CEDDB-D041-4555-8117-40C3DDD33097}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7100.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q7VF3</PKey><PID>00428-321-7001265-70991</PID><PIDType>5</PIDType><SID>S-1-5-21-880950118-2858303095-2804872973</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS P4T533-C ACPI BIOS Revision 1011 Beta 007</Version><SMBIOSVersion major="2" minor="3"/><Date>20031023000000.000000+000</Date></BIOS><HWID>24BB3607018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>86D917FC1F81500</Val><Hash>cPHlnVJpXknsDw1NmgUILMAsbog=</Hash><Pid>73931-640-4339835-57976</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7100.0

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: bfb30674-7c9a-4624-9309-9914cfd5b05c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00428-00140-321-700126-00-1033-7100.0000-1902009
    Installation ID: 004245960941672552309935540390262185441903336392747942
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: Q7VF3
    License Status: Licensed
    Evaluation End Date: 6/1/2010 4:59:59 PM
    Remaining Windows rearm count: 3
    Trusted time: 11/19/2009 10:46:37 AM

    HWID Data-->
    HWID Hash Current: NAAAAAMAAgABAAEAAQACAAAAAQABAAEAJrI+eOQy4CvHL5o4WP4QkWIOBlYAUC8DTHDiZw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ASUS          P4T533-C
      FACP            ASUS          P4T533-C
      BOOT            ASUS          P4T533-C


    Wednesday, November 25, 2009 2:36 PM
  • Autorun.vbs
    ***********************************************************************************************************************
    'VB Script to install
    'Office 2003

    Dim WshShell, oExec, ProKey

    Set WshShell = CreateObject("WScript.Shell")

    ProKey = InputBox("In the box below,type your 25-character Product Key (no spaces or dashes). You will find this number on the sticker on the back of the CD case or on your Certificate of Authenticity.      Product Key: ","Microsoft Office 2003 sp2 Installation Wizard")

    If Len(ProKey) = 25 Then

    Set oExec = WshShell.Exec(".\Setup.exe ")
    Do While oExec.Status = 0
         WScript.Sleep 100
    Loop

    Else

    MsgBox "Product Key ERROR ",vbCritical

    End If

    MsgBox "     Installation Finish    "
    Wednesday, November 25, 2009 2:38 PM
  • Setup.ini from a folder on the CD called Files
    **************************************************************************************************************************
    ; Microsoft Office SETUP.EXE settings file.

    [MSI]
    ; The MSI section gives the name of the MSI file to install. This file must be in
    ; the same folder as Setup.exe, and both must be in the root of the installation
    ; tree.
    MSI=PRO11.MSI

    [Product]
    ProductCode={xxxxxxxx-xxxx-xxxx-xxxx-0150048383C9}
    ProductName=Microsoft Office 2003
    ProductVersion=11.0.5614.0
    Recache=1

    [MST]
    ; The MST section gives the full path to a transform that should be applied.
    ;MST1=\\server\share\some transform.mst
    ;MST1=D:\transforms\my transform.mst

    [Options]
    ; The option section is used for specifying individual Installer Properties.
    ;USERNAME=Customer
    ;COMPANYNAME=my company
    ;INSTALLLOCATION=C:\Program Files\MyApp

    [Display]
    ; The diplay section is used for overriding the default UI
    ;       Value           Default         Description
    ;       Display         full            Option to override the default UI
    ;                                       [none, quiet, basic, reduced, full]
    ;       CompletionNotice Yes            Option to display a setup completion
    ;                                       notice for otherwise quiet setup
    ;Display=None
    ;CompletionNotice=Yes

    [Logging]
    ; The logging section provides settings for controlling the Setup log files.
    ;       Value           Default         Description
    ;       Type            vpiwaeo         Logging modes 
    ;                                       [a, c, e, i, m, o, p, r, u , v,
    ;                                       w, *, +]
    ;       Path            %TEMP%          Path to create logfiles
    ;       Template        SetupLog(*).txt File name for log file should end in
    ;                                       "(*).txt"; the * is replaced with a 4
    ;                                       digit number to make the file name unique
    Template=Microsoft Office 2003 Setup(*).txt
    Type=piwaeo
    ;Path=\\MyServer\logfiles\
    ;Template=Product %UserName%(*).txt

    [MinOSRequirement]
    ; MinOSRequirement is used for defining the minimal OS requirement for
    ; installing the product.
    VersionNT_1=500
    WindowsBuild_1=2195
    ServicePackLevel_1=3

    [Cache]
    ; The cache section provides settings for caching the install source locally
    ;       Value           Default         Description
    ;       CDCACHE            2             Option to specify cache level
    ;                                       [auto, 0, 1, 2]
    ;       LOCALCACHEDRIVE <predefined>    Option to specify a drive to cache
    ;                                       the install source to
    ;       DELETABLECACHE  1                Option to display UI to remove the
    ;                                       cache at the end of setup [0,1]
    ;       PURGE           0               Option to always remove cache at end of
    ;                                       setup [0,1]
    CDCACHE=auto
    ;LOCALCACHEDRIVE=C:\
    DELETABLECACHE=1
    PURGE=0

    [OfficeWebComponents]
    MSI=OWC11.MSI

    Wednesday, November 25, 2009 2:42 PM
  • Hello ToneAlone,

    The installation of Office Professional 2003 now on the computer is a volume licensing installation.  We know this by looking at several things in the report above and checking the tables in this MS KB article:  http://support.microsoft.com/kb/832672/

    Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition  The 9011 part means this is Office Professional Enterprise Edition 2003.

    Pid>73931-640-4339835-57976</Pid><PidType>14</PidType>  The "640" and the "14" mean volume licensing installations.

    The product key used to install is currently a Genuine product key, meaning that it was issued to a business, educational, or governmental organization as part of a current and valid Volume Licensing Agreement.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, November 25, 2009 4:02 PM
  • Hello ToneAlone,

    The contents of the setup.ini file you posted are identical to the setup.ini file that is on the Office Professional Enterprise 2003 discs that I have, with the exception of where you "x" out some of the GUID value, which was not necessary as this is not the product key.  This GUID value is the same for all discs/installations of the Office Professional Enterprise 2003 product.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, November 25, 2009 4:09 PM
  • Hello ToneAlone,

    My genuine Office Professional Enterprise 2003 CD does not have the autorun.vbs file that yours has.

    Is there a product key called out in this vbs script file?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, November 25, 2009 4:14 PM
  • No, that is as it came off the disk. I'm not sure were they could be hiding the PK, maybe in the Pro11.msi? It was that vbs script that I was refering to when I mentioned setup asking for a key. A funny thing I noticed when I put this disk into my cdrom drive to read the files, it said in explorer, "Files waiting to be burned" message, Ha, that's proof that it's a fake. I called OGA and they said that the COA PK on this Office CD was for WindowsXP.
    Wednesday, November 25, 2009 5:46 PM
  • Hello ToneAlone,

    One other thing you can check---run a keyfinder like the Magical Jellybean Kefinder utility to see if the product key that gets installed is the same as the one in the setup file, and see if that is different from the PK on the CoA or the Proof of License label that came with the disc and other materials you purchased.  Let us know what you find, but don't post any product keys.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, November 26, 2009 1:18 AM
  • OK, I ran the keyfinder and it found a key for Office Professional 2003. It doesnt match any PK I have on the COA or in the setup file. I opened a Microsoft Support: Case ID 1117672982 on 11/20, the day I first posted here, can this be brought to Darin Smith's attention? Thanks

    ************************************************************************************************************************
    Thank you for your reply and for the information provided. I appreciate your time and effort invested on this issue.

     

    After checking the Diagnostic Report, I am glad to tell Office Professional 2003 is genuine. I suggest we uninstall the trial version Office 2007 to avoid OGA issue. We do not need to reinstall Office 2003.

    Please let me know if our issue can be resolved at your earliest convenience. If you have any other questions, please do not hesitate to let me know.

    I look forward to your response.

    *********************************************************************************************************

    Friday, November 27, 2009 2:29 PM
  • Hello ToneAlone,

    The MS support staff can see just as easily as we can when an installation of Office is a Volume Licensing installation, which is never the right kind of license for a typical consumer buying a product from a seller or any kind of a retail store.

    I think the Microsoft staff is told to consider any installation of Office that the report shows as Genuine, to be a genuine installation of Office, regardless of whether the usage of the product is a nongenuine usage, as in the case where a consumer ends up with a Volume License for Office when they thought they were buying a retail license.  I think that decision is intended to give the benefit of the doubt to the consumer where ever possible.

    I take it that you are absolutely, positively convinced that your Office materials are counterfeit.  But, it just so happens that the product key that came with the materials (or at least the product key that the possibly bogus software is automatically using) is still a legitimate Volume Licensing Key that still belongs to and is working for some other company.  Under such conditions, you will not be able to meet the requirements of the OGA Office Genuine Offer because the system used by Microsoft does not consider your installation to be nongenuine.

    What happens when you try to change the Office Pro 2003 product key from the one that is installed now, to the one on the CoA that came with the Discs?

    Use the instructions in this MS KB to try to change the PK:  http://support.microsoft.com/default.aspx/kb/895456

    Not that I am recommending this, but if you really really really are convinced your materials are counterfeit, then what would work is to internet search for bogus or pirated Office Professional 2003 product keys and change yours to one of them...then rerun validation.  The system would then consider your Office installation to be nongenuine, and then you could submit the materials for evaluation and possible free replacement.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, December 4, 2009 11:27 PM
    Friday, November 27, 2009 4:13 PM
  • OK, but couldn't I just make up a random set from thin air? Or does Office have to take the code as valid first, and then fail the GA test? I am absolutely positve that the CD is fake. Unless, Microsoft started using stickers on the Office Professional 2003 CD's. Oh, and the keyFinder found that Office 2003 key for a product that I have uninstalled. I have the Trial Office 2007 installed now. I'm new to Outlook and wanted to see how I liked it. This doesn't seem to make much sense to me. But, if the online form is the only way to get the ball rolling as far as the OGA complimentary offer, I guess the only way is to use a bogus PK.
    • Edited by ToneAlone Friday, November 27, 2009 8:00 PM
    Friday, November 27, 2009 7:45 PM
  • Hello ToneAlone,

    It won't accept a random set of numbers and letters....product keys are generated using an algorithm specific to each product, and further specific to the sales channel (retail full, retail upgrade, OEM, volume).
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, November 27, 2009 7:48 PM
  • Oh, ok. So I'm SOL if I can't find a PK? Not that I'm going to look for one.
    Friday, November 27, 2009 8:09 PM
  • I, too, have what appears to be the same or similar counterfeit Office Pro 2003 CD as does ToneAlone.  Mine also has the same VBScript file (Autorun.vbs).  That file will run only if the install gets started via "Autorun".  Look at the contents of that script file per an earlier ToneAlone msg; it asks for a Product Key but then does nothing with it, using instead a key imbedded somewhere, probably in the install msi file!!  That can be verified by starting the install directly from the msi file; you will NOT be asked for a key!  Also, an examination of the install CD shows that the copper-colored holographic image on the face of the CD is NOT an imbedded, edge-to-edge, hologram but a paste-on sticker!  (Microsoft holograms will have the wavy copper part going all the way out to the edge of the CD.) I also found, via a Google search, a Chinese outfit that sells this bogus Office 2003 CD in bulk, under the veiled advertisement that it sells custom holographic services.  I  understand why Microsoft Genuine Advantage must treat any valid license as valid use but I don't understand why it may be so difficult for them to clean up this kind of abuse.  They certainly know who the valid license holder is and could give that company a new volume license which could then be pushed out to legitimate corporate users.
    Friday, December 11, 2009 2:09 PM