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This copy of windows not genuine fix... HELP! RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a8

    Windows Product Key: *****-*****-MV8MH-98QJM-24367

    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=

    Windows Product ID: 55041-OEM-8992671-00437

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {E8C1591E-80DB-4F03-B326-BB3EB49E5EA6}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.130828-1532

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Allowed

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E8C1591E-80DB-4F03-B326-BB3EB49E5EA6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-3765713223-2396906345-174135041</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4177R3U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>83ET66WW (1.36 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20111031000000.000000+000</Date></BIOS><HWID>0D0E3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-83   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Error: product key not found.

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A8

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 2:4:2014 08:28

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAln2gVe0CbsF6UHbPznDWqpZ4Vsgucw==

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    LENOVO                               TP-83  

      FACP                                   LENOVO                               TP-83  

      HPET                                    LENOVO                               TP-83  

      MCFG                                 LENOVO                               TP-83  

      SLIC                                      LENOVO                               TP-83  

      SSDT                                    LENOVO                               TP-SSDT2

      SSDT                                    LENOVO                               TP-SSDT2

      SSDT                                    LENOVO                               TP-SSDT2

      ECDT                                    LENOVO                               TP-83  

      ASF!                                     LENOVO                               TP-83  

      TCPA                                   PTL                         LENOVO

      SSDT                                    LENOVO                               TP-SSDT2

      SSDT                                    LENOVO                               TP-SSDT2

      UEFI                                     LENOVO                               TP-83  

      UEFI                                     LENOVO                               TP-83  

      UEFI                                     LENOVO                               TP-83  

    This is my work computer. I came in after the weekend and all hell broke loose and I have had the "this copy of windows is not genuine" alert on the screen since. Please help!

    Tuesday, February 4, 2014 2:22 PM

Answers

    • Please run a full CHKDSK and SFC scan....

      Click on Start > All Programs > Accessories

      Right-click on the Command Prompt entry

      Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

      At the Command prompt, type

      CHKDSK C: /R

      and hit the Enter key.

      You will be told that the drive is locked,

      and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

      The CHKDSK will take a few hours depending on the size of the drive, so be patient!

      After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

      then run the SFC.

      SFC -System File Checker - Instructions

      Click on Start > All Programs > Accessories

      Right-click on the Command Prompt entry

      Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

      At the Command prompt, type

      SFC /SCANNOW

      and hit the Enter key

      Wait for the scan to finish - make a note of any error messages - and then reboot.

      Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

      Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, February 6, 2014 8:05 AM
    Moderator