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How do I remove the Notification that Microsoft Office is non Genuine? RRS feed

  • Question

  • Hi,

    I purchased Office Professional 2007 and am getting a Non Genuine warning.  I ran the diagnostic Report (please see below).

    How do I stop and remove this warning from my system?

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F

    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=

    Windows Product ID: 89578-OEM-7332157-00237

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

    ID: {A8D2F4D0-228E-419C-A954-DABF61B68E3F}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.100608-0458

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80004005

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: 108

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 108 Invalid VLK

    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Paul Cumner\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A8D2F4D0-228E-419C-A954-DABF61B68E3F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1613880094-805508318-3655625541</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.50</Version><SMBIOSVersion major="2" minor="4"/><Date>20081209000000.000000+000</Date></BIOS><HWID>F9323507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>5E8C98A05CF2D86</Val><Hash>7BdciqHdZ/rEbcu8zLVbL3LDwi8=</Hash><Pid>89409-707-8245673-65118</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomePremium edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89578-00146-321-500237-02-1033-6001.0000-0652009

    Installation ID: 009484347004674612203170994521484270010254822963212054

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: RJ34F

    License Status: Licensed

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAQABAAIAAQABAAAAAgABAAEAeqhed9qPRm5K7CT2xlHy9PZM7HogRWBj

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC TOSINV TOSINV00

      FACP TOSINV TOSINV00

      HPET TOSINV TOSINV00

      BOOT TOSINV TOSINV00

      MCFG TOSINV TOSINV00

      ASF! TOSINV TOSINV00

      SLIC TOSINV TOSINV00

      SSDT PmRef Cpu0Cst

      SSDT PmRef Cpu0Cst

     

     

     

     

    Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68= Windows Product ID: 89578-OEM-7332157-00237 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6002.2.00010300.2.0.003 ID: {A8D2F4D0-228E-419C-A954-DABF61B68E3F}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.9.1 Signed By: Microsoft Product Name: Windows Vista (TM) Home Premium Architecture: 0x00000000 Build lab: 6002.vistasp2_gdr.100608-0458 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80004005 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: 108 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 108 Invalid VLK Microsoft Office Professional Plus 2007 - 108 Invalid VLK OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\Paul Cumner\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {A8D2F4D0-228E-419C-A954-DABF61B68E3F}1.9.0027.06.0.6002.2.00010300.2.0.003x32*****-*****-*****-*****-RJ34F89578-OEM-7332157-002372S-1-5-21-1613880094-805508318-3655625541TOSHIBASatellite L300INSYDE1.5020081209000000.000000+000F9323507018400FA0C090409E. Australia Standard Time(GMT+10:00)03TOSINVTOSINV00108108Microsoft Office Professional Plus 2007125E8C98A05CF2D867BdciqHdZ/rEbcu8zLVbL3LDwi8=89409-707-8245673-6511814 Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.0.6002.18005 Name: Windows(TM) Vista, HomePremium edition Description: Windows Operating System - Vista, OEM_SLP channel Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 89578-00146-321-500237-02-1033-6001.0000-0652009 Installation ID: 009484347004674612203170994521484270010254822963212054 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474 Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475 Partial Product Key: RJ34F License Status: Licensed Windows Activation Technologies--> N/A HWID Data--> HWID Hash Current: MAAAAAEAAQABAAIAAQABAAAAAgABAAEAeqhed9qPRm5K7CT2xlHy9PZM7HogRWBj OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20000 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC TOSINV TOSINV00 FACP TOSINV TOSINV00 HPET TOSINV TOSINV00 BOOT TOSINV TOSINV00 MCFG TOSINV TOSINV00 ASF! TOSINV TOSINV00 SLIC TOSINV TOSINV00 SSDT PmRef Cpu0Cst SSDT PmRef Cpu0Cst

    Tuesday, December 7, 2010 12:57 AM

Answers

  • From your MGA Report:

    Office Status: 108 Invalid VLK

    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    You can remove the notification that your installed copy of Microsoft Office Professional Plus 2007 is non-genuine by uninstalling it and purchasing a genuine edition of Microsoft Office.

    What you have currently installed is a counterfeit "Volume License" copy.

    Please see:  How to purchase a genuine Microsoft Office 2010 Suite.


    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, December 7, 2010 9:11 PM
    Tuesday, December 7, 2010 1:10 AM
  • Hello PaulSunnyCoast,

    Did you purchase what looked like a genuine retail package for Office Professional 2007?  Did the package consist of a clear plastic case with one rounded corner; on the top surface of the case is there a Certificate of Authenticity sticker; inside the case is there a pivoting disc tray; are there one or two discs inside that have a screen printed label with a hologram perimeter; is there a yellow-orange Proof of License label on the pivoting tray with the product key printed on it?

    If so, you may have inadvertently purchased a counterfeit copy of Office Professional 2007.

    To compare your materials to both genuine and counterfeit materials, have a look at this Microsoft site:  http://www.microsoft.com/howtotell/product.aspx?pID=268a9e75-46a3-4ea1-acc4-cfea26e5ea70&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    On the computer with this copy installed, go to www.microsoft.com/genuine and click on the Validate Office button.  When Office fails validation, you will be presented with a web page that explains why.  On this page look for a link that takes you to the Complimentary Replacement Program--the link may read "apply for/request a replacement" or wording to that effect.  You will be asked to complete a report and send your materials to Microsoft.  If they are indeed high quality counterfeits, Microsoft will replace them for free.

    Please post back to let us know what you find.

    • Marked as answer by Darin Smith MS Tuesday, December 7, 2010 9:11 PM
    Tuesday, December 7, 2010 1:44 AM

All replies

  • From your MGA Report:

    Office Status: 108 Invalid VLK

    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    You can remove the notification that your installed copy of Microsoft Office Professional Plus 2007 is non-genuine by uninstalling it and purchasing a genuine edition of Microsoft Office.

    What you have currently installed is a counterfeit "Volume License" copy.

    Please see:  How to purchase a genuine Microsoft Office 2010 Suite.


    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, December 7, 2010 9:11 PM
    Tuesday, December 7, 2010 1:10 AM
  • Hello PaulSunnyCoast,

    Did you purchase what looked like a genuine retail package for Office Professional 2007?  Did the package consist of a clear plastic case with one rounded corner; on the top surface of the case is there a Certificate of Authenticity sticker; inside the case is there a pivoting disc tray; are there one or two discs inside that have a screen printed label with a hologram perimeter; is there a yellow-orange Proof of License label on the pivoting tray with the product key printed on it?

    If so, you may have inadvertently purchased a counterfeit copy of Office Professional 2007.

    To compare your materials to both genuine and counterfeit materials, have a look at this Microsoft site:  http://www.microsoft.com/howtotell/product.aspx?pID=268a9e75-46a3-4ea1-acc4-cfea26e5ea70&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    On the computer with this copy installed, go to www.microsoft.com/genuine and click on the Validate Office button.  When Office fails validation, you will be presented with a web page that explains why.  On this page look for a link that takes you to the Complimentary Replacement Program--the link may read "apply for/request a replacement" or wording to that effect.  You will be asked to complete a report and send your materials to Microsoft.  If they are indeed high quality counterfeits, Microsoft will replace them for free.

    Please post back to let us know what you find.

    • Marked as answer by Darin Smith MS Tuesday, December 7, 2010 9:11 PM
    Tuesday, December 7, 2010 1:44 AM