locked
updated live care but computer still at risk RRS feed

  • Question

  • I just purchased Windows  Live One Care and i entered the product key an dfollowed all the steps and it still says that my computer is at risk. I tried to reinstall and it says that it has been used the maximum times allowed for the purchase I have only put it on my computer

     

    Tuesday, December 11, 2007 11:43 PM

Answers

  • When you activated the first time, you created a subscription. On a reinstall and when installing to a 2nd or 3rd PC, you activate with the same LiveID, not the product key. Now that you have reinstalled, is it still showing at risk? What action does it indicate you must take when you open OneCare besides activation?

    -steve

     

    Wednesday, December 12, 2007 2:00 AM
    Moderator

All replies

  • When you activated the first time, you created a subscription. On a reinstall and when installing to a 2nd or 3rd PC, you activate with the same LiveID, not the product key. Now that you have reinstalled, is it still showing at risk? What action does it indicate you must take when you open OneCare besides activation?

    -steve

     

    Wednesday, December 12, 2007 2:00 AM
    Moderator
  • It says I need to subscribe. I unin/rein using the same sign in password as before. Then it says I should look for a reactivate button which I don't see only subscribe or activate w/key code

     

    Tuesday, May 20, 2008 11:38 PM
  •  xxMaddyxx wrote:
    It says I need to subscribe. I unin/rein using the same sign in password as before. Then it says I should look for a reactivate button which I don't see only subscribe or activate w/key code

     

    There won't be an activate button, that's a mistake in the Help Text/messages. The current version of OneCare has a link to subscribe. Clicking that link would be the same to create a new subscription or to add a PC to an existing subscription for both a reinstall and new install to another PC. 

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

    Tuesday, May 20, 2008 11:43 PM
    Moderator