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  • Question

  •  

    Why didn't my machine complete validation?
    Sunday, September 16, 2007 10:51 AM

Answers

  • Sambar66t,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, September 17, 2007 6:18 PM
  • Sambar,

     

    Please run the diag tool and post your results as Dan shared with you. Also please provide us any error codes which you have experienced so we may include this in the review process.  Thank you.

     

     

    Stephen Holm, MS

    Monday, September 17, 2007 8:36 PM

All replies

  • Sambar66t,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, September 17, 2007 6:18 PM
  • Sambar,

     

    Please run the diag tool and post your results as Dan shared with you. Also please provide us any error codes which you have experienced so we may include this in the review process.  Thank you.

     

     

    Stephen Holm, MS

    Monday, September 17, 2007 8:36 PM