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Windows 7 Professional no longer genuine RRS feed

  • Question

  • I have been using a legit copy of Windows 7 for close to a year now and then all the sudden it is no longer recognized as genuine. I haven't had any major updates recently to my knowledge. I don't know if it is related but I put my computer to sleep and then later accidentally did a hard shut down. When I turned it back on the problems started. I have been trying to call customer support but have received nothing but automated messages that weren't entirely helpful. These are the numbers for my case.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a8

    Windows Product Key: *****-*****-4R2KG-3CQ6T-QPRDJ

    Windows Product Key Hash: J1BkW9pQdfYH16BLSepqsMkDi0w=

    Windows Product ID: 00371-153-7380505-85919

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {30F008BF-6FFB-4E7E-B13F-B96E1C71D7EA}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: T:20110606194349854-

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-191_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Justin Turner\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{30F008BF-6FFB-4E7E-B13F-B96E1C71D7EA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QPRDJ</PKey><PID>00371-153-7380505-85919</PID><PIDType>5</PIDType><SID>S-1-5-21-3223819807-1895038595-2766319593</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7374</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.4</Version><SMBIOSVersion major="2" minor="5"/><Date>20090118000000.000000+000</Date></BIOS><HWID>D90A3207018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94436407C3F2586</Val><Hash>Nh+O7p+E5Ha5+8Lxn9JfFULj9GM=</Hash><Pid>89388-707-9845457-65876</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 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

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Error: product key not found.

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A8

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:7:2011 19:36

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GH69OJAVhAIhaLmmi/uppaSpiVIRYIy9jR6Vo4u

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC 011809 APIC1607

      FACP 011809 FACP1607

      MCFG 011809 OEMMCFG 

      OEMB 011809 OEMB1607

      INFO 011809 AMDINFO 

      NVHD 011809 NVHDCP 

     

     

    Wednesday, June 8, 2011 4:52 AM

Answers

  • "JTurner65" wrote in message news:d39d96b8-aa6d-4f8f-bc21-e660cedc7160...

    I have been using a legit copy of Windows 7 for close to a year now and then all the sudden it is no longer recognized as genuine. I haven't had any major updates recently to my knowledge. I don't know if it is related but I put my computer to sleep and then later accidentally did a hard shut down. When I turned it back on the problems started. I have been trying to call customer support but have received nothing but automated messages that weren't entirely helpful. These are the numbers for my case.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a8

    Windows Product Key: *****-*****-4R2KG-3CQ6T-QPRDJ

    Windows Product Key Hash: J1BkW9pQdfYH16BLSepqsMkDi0w=

    Windows Product ID: 00371-153-7380505-85919

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {30F008BF-6FFB-4E7E-B13F-B96E1C71D7EA}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: T:20110606194349854-

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Error: product key not found.

     


    You actually have two problems, which may be related.
     
    1) You have a Trusted Store Tamper (usually caused by a faulty driver)
    2) the Product Key was not found in the Licensing Store
     
    First, try this, to repair the Licensing Store...
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
        
        Run MGADiag again, and post the report
     
    This may also fix the Tamper - but we'll deal with that separately if necessary

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 8, 2011 7:19 AM
    Moderator