I have Office 2007 Enterprise installed. I recently had problems with Outllok 2007 & the search function. I tried to uninstall office from "Add / Remove programs" but the setup routine failed. I tried to uninstall using the cd & this also failed. I then uninstalled office manually using the KB928218 article. I then reinstalled, but office now fails the validation process. Here are the details from the WGA tool:-
I get the "112 Licence store error"
Any help would be appreciated
Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-9W4JG-46RVT-GDBT6
Windows Product Key Hash: JFw2WQ99noxJt2fqd6iE5VnWTIg=
Windows Product ID: 55274-OEM-2244441-21786
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {7D5D7A09-574E-4A73-BD5B-A0484042ED3F}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: N/A, hr = 0x800b0100
WgaLogon.dll Signed By: N/A, hr = 0x800b0100
OGA Data-->
Office Status: 112 License Store Error
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:
B4D0AA8B-531-645_025D1FF3-171-1_63BB5E84-321-80070005_16E0B333-80-80070005_B4D0AA8B-911-80070005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{7D5D7A09-574E-4A73-BD5B-A0484042ED3F}</UGUID><Version>1.7.0
066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*
****-*****-*****-GDBT6</PKey><PID>55274-OEM-2244441-21786</PID><PIDType>3</PIDType><SID>S-1-5-21
-583907252-1965331169-839522115</SID><SYSTEM><Manufacturer>System
manufacturer</Manufacturer><Model>System Product
Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS
A8N-SLI Premium ACPI BIOS Revision 1009</Version><SMBIOSVersion major="2"
minor="3"/><Date>20051021000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS
></BIOS><HWID/><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><mod
el></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>112</Result><Products><Pro
duct GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>112</LegitResult><Name>Microsoft
Office Enterprise
2007</Name><Ver>12</Ver><Val>BD4BB6E2C275586</Val><Hash>2Adf/+ELCCCQwaQ1pYSTy+jPyu4=</Hash><Pid>
89388-707-5185196-65575</Pid><PidType>14</PidType></Product></Products></Office></Software></Gen
uineResults>
