Answered by:
Office Enterprise 2007 fails validation

Question
-
I have Office 2007 Enterprise installed. I recently had problems with Outllok 2007 & the search function. I tried to uninstall office from "Add / Remove programs" but the setup routine failed. I tried to uninstall using the cd & this also failed. I then uninstalled office manually using the KB928218 article. I then reinstalled, but office now fails the validation process. Here are the details from the WGA tool:-
I get the "112 Licence store error"
Any help would be appreciated
Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-9W4JG-46RVT-GDBT6
Windows Product Key Hash: JFw2WQ99noxJt2fqd6iE5VnWTIg=
Windows Product ID: 55274-OEM-2244441-21786
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {7D5D7A09-574E-4A73-BD5B-A0484042ED3F}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/ANotifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: N/A, hr = 0x800b0100
WgaLogon.dll Signed By: N/A, hr = 0x800b0100OGA Data-->
Office Status: 112 License Store Error
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:B4D0AA8B-531-645_025D1FF3-171-1_63BB5E84-321-80070005_16E0B333-80-80070005_B4D0AA8B-911-80070005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details:<GenuineResults><MachineData><UGUID>{7D5D7A09-574E-4A73-BD5B-A0484042ED3F}</UGUID><Version>1.7.0
066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*
****-*****-*****-GDBT6</PKey><PID>55274-OEM-2244441-21786</PID><PIDType>3</PIDType><SID>S-1-5-21
-583907252-1965331169-839522115</SID><SYSTEM><Manufacturer>System
manufacturer</Manufacturer><Model>System Product
Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS
A8N-SLI Premium ACPI BIOS Revision 1009</Version><SMBIOSVersion major="2"
minor="3"/><Date>20051021000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS
></BIOS><HWID/><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><mod
el></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>112</Result><Products><Pro
duct GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>112</LegitResult><Name>Microsoft
Office Enterprise
2007</Name><Ver>12</Ver><Val>BD4BB6E2C275586</Val><Hash>2Adf/+ELCCCQwaQ1pYSTy+jPyu4=</Hash><Pid>
89388-707-5185196-65575</Pid><PidType>14</PidType></Product></Products></Office></Software></Gen
uineResults>
Tuesday, January 8, 2008 5:04 PM
Answers
-
PikeyD,
Sorry to hear you are having problems. I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Please follow the below steps:
Rename the following files:
C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.dat
C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.bak
Next
Please deleted the same file (data.dat) in the following folder:
• C:\Documents and Settings\All Users\WINDOWS\Application Data\Office Genuine Advantage\data
Restart the computer and reinstall the OGA utility. Last validate Office and all should be operational again. Please post back should you have further questions.
Thank You,
Matt Prall, MS
OGA Forum Manager
Tuesday, January 8, 2008 5:50 PM -
Thanks for your speedy reply Matt.
C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\
C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\
I don't seem to have either of the above folders on my PC, certainly not in the above locations anyway. I found
C:\Documents and Settings\All Users\WINDOWS\Application Data\Office Genuine Advantage\data
& deleted the data.dat file & rebooted & Office has now validated ok. So all's well.
Thanks for your help, I've been scratching my head for a while with this one.
Regards
PD
Tuesday, January 8, 2008 6:16 PM
All replies
-
PikeyD,
Sorry to hear you are having problems. I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Please follow the below steps:
Rename the following files:
C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.dat
C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.bak
Next
Please deleted the same file (data.dat) in the following folder:
• C:\Documents and Settings\All Users\WINDOWS\Application Data\Office Genuine Advantage\data
Restart the computer and reinstall the OGA utility. Last validate Office and all should be operational again. Please post back should you have further questions.
Thank You,
Matt Prall, MS
OGA Forum Manager
Tuesday, January 8, 2008 5:50 PM -
Thanks for your speedy reply Matt.
C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\
C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\
I don't seem to have either of the above folders on my PC, certainly not in the above locations anyway. I found
C:\Documents and Settings\All Users\WINDOWS\Application Data\Office Genuine Advantage\data
& deleted the data.dat file & rebooted & Office has now validated ok. So all's well.
Thanks for your help, I've been scratching my head for a while with this one.
Regards
PD
Tuesday, January 8, 2008 6:16 PM